Member Connect Representative

4 weeks ago

Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

**Why DUCA?**

At DUCA, we strive for excellence in everything we do. Our commitment to **_Do more, Be more, Achieve more_** is what sets us apart and drives our company culture. DUCA’s impact goes beyond our financial solutions - we're dedicated to making a real difference in the lives of our members and in our community.

We believe our employees are our most valuable resource We are committed to providing you with the tools, support, and challenge you need to develop your career and achieve a healthy work-life balance while contributing to our outstanding culture. DUCA offers a strong total compensation package including competitive salaries and bonuses, employer-paid benefits, banking perks, wellness days, and much more.

**Member Connect Representative (Full-time)**

**Job Purpose & Summary**

**Key Accountabilities & Duties**
- Assist Members with setting up on-line banking options and accurately process transactions on Member accounts within authorized limits.
- Meet cross-sell, and productivity targets.
- Attract potential Members by answering product and service questions and suggesting information about other products and services.
- Respond to Member inquiries and feedback knowledgeably and professionally.
- Strive to deliver first call issue resolution by clarifying the Member’s concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem. Take ownership and accountability for resolving Member service inquiries and/or issues from beginning to end.

**Occupational Experience & Education Requirements**
- Post-secondary education in a related field or a keen interest in the financial industry
- Previous Credit Union or financial services experience considered an asset

**Knowledge, Skills & Attributes**
- Strong customer service and interpersonal skills
- Excellent verbal and written communication skills
- Ability to recognize cross sell opportunities
- Good judgment and decision-making capabilities
- An effective time manager who can perform in a fast-paced, deadline-oriented environment
- Knowledge of Microsoft Office Suite Products
- Ability to organize, prioritize, adapt to change and work in a fast-paced environment
- Self-motivated and results-oriented
- Team player

**Working Conditions**
- Contact centre environment

**Department**:Member Connect

**Primary Location**:Corporate Office** **-** 5255 Yonge St, North York, Ontario

**Employment Status**:Full-time

**Hours per Week**:38

We thank all applicants but only those considered for an interview will be contacted.

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