Member Service Representative
5 months ago
**Company Overview**
**Who are we looking for?**
We are seeking experienced customer service professionals to join our team as Member Service Representatives (MSR).
An important part of our retail branch team, the MSR is the face of our brand on the front line. With each and every interaction, the MSR delivers exceptional and personal service to our valued members (customers), going the extra mile for them, and giving more than what’s expected. Always helpful, the MSR is knowledgeable and efficient in the service they provide.
**Main duties and responsibilities**
- Providing efficient and professional service to our members during every interaction, including day-to-day banking transactions like deposits, withdrawals, bill payments and wire, foreign currency and/or other account requests;
- Knowing our members, listening and connecting with them to identify opportunities for other products and services, and referring these to the appropriate branch team member;
- Adhering to compliance and regulatory requirements as well as corporate and operational branch policies and procedures, including opening and end-of-day and ATM balancing;
- Ensuring member concerns are addressed with the utmost care, referring to senior staff when appropriate;
- Helping maintain the overall look and appearance of the branch at all times;
- Assisting with other branch duties as required.
**Factors that will contribute to your success**
- Minimum high school diploma, post-secondary diploma or degree preferred;
- Experience in a customer service and/or sales role with cash-handling responsibilities, preferably in financial services;
- Exceptional communications skills, both written and oral; working knowledge of spoken Italian or Portuguese preferred;
- Working knowledge of MS Excel and Word.
**Working conditions**
- Professional, team-oriented environment in a branch setting.
- Standard branch hours based on 37.5-hour work week: Monday to Wednesday from 9:00 am to 5:00 pm, Thursday to Friday from 9:00 am to 6:00 pm with flexibility to work Saturdays from 9:00 am to 2:00 pm and overtime, as required.
- The physical demands are representative of those that must be met by being able to successfully perform the essential functions of the job; these include, but are not limited to: sitting, some walking and standing, considerable use of computer and phone, seldom moving of items up to 25 pounds in weight.
**How to apply?**
If you think you have what it takes to be a successful member of our team, please submit your resumé.
IC Savings is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
- While we thank all applicants for their interest, only those selected for an interview will be contacted._
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- RRSP match
- Store discount
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed
Supplemental pay types:
- Overtime pay
**Experience**:
- Customer service: 1 year (required)
- Cash handling: 1 year (required)
**Language**:
- Italian (preferred)
- Portuguese (preferred)
Work Location: In person
-
Member Service Representative
3 weeks ago
Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full timeJob Title: Member Service RepresentativeDUCA Financial Services Credit Union Ltd. is seeking a highly motivated and customer-focused Member Service Representative to join our team at the Etobicoke Branch.About the Role:The Member Service Representative will be responsible for providing exceptional service to our members, answering inquiries, and promoting...
-
Member Service Representative
3 weeks ago
Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full timeJob Title: Member Service RepresentativeDUCA Financial Services Credit Union Ltd. is seeking a highly motivated and customer-focused Member Service Representative to join our team at the Etobicoke Branch.About the Role:The Member Service Representative will be responsible for providing exceptional service to our members, answering inquiries, and promoting...
-
Member Service Representative
4 weeks ago
Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full timeJob Title: Member Service RepresentativeDUCA Financial Services Credit Union Ltd. is seeking a highly motivated and customer-focused Member Service Representative to join our team at the Etobicoke Branch.Job Summary:The Member Service Representative will provide exceptional service to our members, ensuring that their needs are met and exceeded. This role...
-
Member Service Representative
4 weeks ago
Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full timeJob Title: Member Service RepresentativeDUCA Financial Services Credit Union Ltd. is seeking a highly motivated and customer-focused Member Service Representative to join our team at the Etobicoke Branch.Job Summary:The Member Service Representative will provide exceptional service to our members, ensuring that their needs are met and exceeded. This role...
-
Member Service Representative
2 weeks ago
Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full timeJob Title: Member Service RepresentativeDUCA Financial Services Credit Union Ltd. is seeking a highly motivated and customer-focused Member Service Representative to join our team at the Etobicoke Branch.Job SummaryThe Member Service Representative will provide exceptional service to our members, ensuring that their needs are met and exceeded. This role...
-
Member Service Representative
4 weeks ago
Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full timeJob Title: Member Service RepresentativeDUCA Financial Services Credit Union Ltd. is seeking a highly motivated and customer-focused Member Service Representative to join our team at the Etobicoke Branch.About the Role:The Member Service Representative will be responsible for providing exceptional service to our members, answering inquiries, and promoting...
-
Member Service Representative
4 weeks ago
Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full timeJob Title: Member Service RepresentativeDUCA Financial Services Credit Union Ltd. is seeking a highly motivated and customer-focused Member Service Representative to join our team at the Etobicoke Branch.About the Role:The Member Service Representative will be responsible for providing exceptional service to our members, answering inquiries, and promoting...
-
Member Service Representative
1 month ago
Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full timeJob Title: Member Service RepresentativeDUCA Financial Services Credit Union Ltd. is seeking a highly motivated and customer-focused Member Service Representative to join our team. As a key member of our retail banking team, you will be responsible for providing exceptional service to our members, ensuring their financial needs are met, and helping them...
-
Member Service Representative
4 weeks ago
Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full timeJob Title: Member Service RepresentativeDUCA Financial Services Credit Union Ltd. is seeking a highly motivated and customer-focused Member Service Representative to join our team. As a key member of our retail banking team, you will be responsible for providing exceptional service to our members, ensuring their financial needs are met, and helping them...
-
Member Service Representative
4 weeks ago
Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full timeJob Title: Member Service RepresentativeDUCA Financial Services Credit Union Ltd. is seeking a highly motivated and customer-focused Member Service Representative to join our team. As a key member of our retail banking team, you will be responsible for providing exceptional service to our members, ensuring their financial needs are met, and helping them...
-
Member Service Representative
1 month ago
Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full timeJob Title: Member Service RepresentativeDUCA Financial Services Credit Union Ltd. is seeking a highly motivated and customer-focused Member Service Representative to join our team. As a key member of our retail banking team, you will be responsible for providing exceptional service to our members, ensuring their financial needs are met, and helping them...
-
Member Service Representative
3 weeks ago
Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full timeJob Title: Member Service RepresentativeAt DUCA Financial Services Credit Union Ltd., we're seeking a highly motivated and customer-focused Member Service Representative to join our dynamic team. As a key member of our retail banking team, you will be responsible for delivering exceptional service to our members, providing personalized support, and helping...
-
Senior Member Service Representative
1 month ago
Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full timeSenior Member Service RepresentativeDUCA Financial Services Credit Union Ltd. is seeking a highly skilled and experienced Senior Member Service Representative to join our team at the Newmarket Branch.Job Summary:The Senior Member Service Representative will provide exceptional customer service to our members, handling a wide range of financial transactions,...
-
Senior Member Service Representative
1 month ago
Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full timeSenior Member Service RepresentativeDUCA Financial Services Credit Union Ltd. is seeking a highly skilled and experienced Senior Member Service Representative to join our team at the Newmarket Branch.Job Summary:The Senior Member Service Representative will provide exceptional customer service to our members, handling a wide range of financial transactions,...
-
Member Service Representative
5 months ago
Toronto, Canada Foresters Financial Services, Inc. Full timeCareer Opportunity Role Title Member Service Representative Purpose of role The Member Service Representative, Membership is responsible for member, producer and employee service support for Foresters Go member benefit and member service support for all other member benefits. Success in this role will result in the continued satisfaction and engagement...
-
Member Service Representative
5 months ago
Toronto, Canada IC Savings Full time**Company Overview** **Who are we looking for?** We are seeking experienced customer service professionals to join our team as Member Service Representatives (MSR). An important part of our retail branch team, the MSR is the face of our brand on the front line. With each and every interaction, the MSR delivers exceptional and personal service to our...
-
Member Service Representative
2 months ago
Toronto, Canada IC Savings Full time**Company Overview** **Who are we looking for?** We are seeking experienced customer service professionals to join our team as Member Service Representatives (MSR). An important part of our retail branch team, the MSR is the face of our brand on the front line. With each and every interaction, the MSR delivers exceptional and personal service to our...
-
Member Service Representative
3 weeks ago
Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full timeJob SummaryWe are seeking a highly motivated and customer-focused Member Service Representative to join our dynamic Etobicoke branch. As a key member of our team, you will be responsible for delivering exceptional service to our Members, ensuring their needs are met, and providing a positive experience.Key ResponsibilitiesProvide outstanding service to...
-
Senior Member Service Representative
4 weeks ago
Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full timeSenior Member Service RepresentativeDUCA Financial Services Credit Union Ltd. is seeking a highly skilled and experienced Senior Member Service Representative to join our team at the Newmarket Branch.Job Summary:The Senior Member Service Representative will provide exceptional customer service to our members, handling a wide range of financial transactions,...
-
Senior Member Service Representative
4 weeks ago
Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full timeSenior Member Service RepresentativeDUCA Financial Services Credit Union Ltd. is seeking a highly skilled and experienced Senior Member Service Representative to join our team at the Newmarket Branch.Job Summary:The Senior Member Service Representative will provide exceptional customer service to our members, handling a wide range of financial transactions,...