Member Connect Representative
4 weeks ago
DUCA Financial Services Credit Union Ltd. is seeking a highly skilled Member Connect Representative to join our team. As a key member of our Member Connect Centre, you will be the first point of contact for many of our members and potential members, providing exceptional service and support through inbound and outbound calls, chats, and emails.
Key Responsibilities:
- Provide exceptional member experience through timely and effective resolution of member inquiries and issues.
- Identify opportunities to retain and grow business by offering members a full range of financial products and services.
- Assist members with setting up online banking options and accurately process transactions on member accounts within authorized limits.
- Meet cross-sell and productivity targets.
- Attract potential members by answering product and service questions and suggesting information about other products and services.
Requirements:
- Post-secondary education in a related field or a keen interest in the financial industry.
- Previous credit union or financial services experience considered an asset.
- Strong customer service and interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to recognize cross-sell opportunities.
- Good judgment and decision-making capabilities.
- Effective time management skills.
What We Offer:
- A competitive salary range of $39,451.
- A total compensation package that may include incentive compensation tied to company and individual performance.
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
How to Apply:
Qualified applicants are encouraged to submit their application, including a resume. We thank all applicants but only those considered for an interview will be contacted.
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