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Customer Service

1 month ago

Quebec Province, Canada Bailey Metal Products Ltd Full time

**Location**: Bailey Metal Products Limited - Dorval, QC
**Department**: Customer Service
**Reports to**: Customer Service Lead

**About Bailey**

**Why Join Our Team?**
- Market competitive remuneration package
- Employer-paid comprehensive benefit package
- RRSP matching program
- Education support program
- On-the-job training
- Employee referral program
- Personal protective equipment allowance

**Position Summary**

**What you’ll do**:

- Answer phones quickly, professionally, courteously and directs incoming calls to appropriate individuals.
- Field and respond to inquiries regarding products, service, pricing, lead time, delivery, returns, and complaints.
- Research and resolve customer problems, acting as the customer liaison between other company departments when necessary.
- Establish and maintain relationships within assigned account base and with outside sales force.
- Handle inbound, unsolicited prospect calls and convert them into sales.
- Inform customers and co-workers of delivery requirements for orders and co-ordinate, if necessary, specific arrangements for deliveries as per the customer’s request.

**What you’ll need**:

- Minimum of 2 years’ experience in Inside Sales (Customer Service, Pricing, Quoting)
- Proficient with Microsoft Office programs specifically, Word, Excel and Outlook with intermediate Excel Skills.
- Experience using SAP within the manufacturing industry is a strong asset
- Must have exceptional organizational skills as well as written and verbal communication skills.
- Excellent time management and ability to multi-task.
- High attention to detail
- Self-Starter with the ability to work in a fast-paced environment.
- Bilingual (French fluently).

**Working Conditions**:

- Office environment (working partially remotely is an option)
- Some overtime as required.
- Travel as required.
- Hours of work: 7:30 am to 4:30 pm