Field Service Technician

3 weeks ago


Quebec Province, Canada Biesse Group Full time

Biesse Group is a global leader in technologies for processing wood, glass, stone, plastic and metal. It designs, manufactures and distributes machines, integrated systems and software for manufacturers of furniture, door/window frames and components for the construction, shipbuilding and aerospace industries. It invests on average 14 million Euros per year in R&D, boasting over 200 registered patents. It operates through 9 industrial sites, 39 branches and 300 agents and selected dealers, exporting 90% of its production. Its customers include some of the most prestigious names in Italian and international design.

Job Responsibilities:

- Travel to customer plant locations as requested by service coordinator in central office, to perform technical services on Biesse America machinery and provide service and customer support;
- Provide training to customers and other service technicians;
- Manage all onsite installation, pre-programming, repair, maintenance and test tasks;
- Test run machinery installed to verify functioning of all capabilities;
- Operate equipment and machinery in a safe manner;
- Provide show room demos and shows for customers;
- Provide maintenance and operation training to customer representatives, to the extent needed to allow customer to maintain and utilize the machinery according to manufacturer guidelines and specifications. Includes walking customer through all supplied manuals and providing detailed explanations and instructions;
- Analyze and diagnose all machinery malfunctioning cases, whether electronic, electrical, pneumatic, mechanical, system or other in nature. Determine the best course of action to resolve the problem(s) and directly taking all necessary actions to implement or make all arrangements to ensure that the company’s organization can effectively provide a solution to the problems the customer is encountering with the machinery purchased;
- Produce timely and detailed service reports and document processes;
- Comprehend customer requirements and make appropriate recommendations;
- Build positive relationships with customers and provide customer satisfaction;
- Follow workflow electronic work orders of assigned schedule work;
- Attend product and service training locally and internationally; and
- Work with spare parts, team leaders, hotliners, and customer service representatives to action customer queries.

**Qualifications**
- Must live within a 1-hour commute of an airport
- Experience in technical service interventions mainly on industry machineries
- Bachelors, Technical Diploma or Equivalent work experience
- Troubleshooting ability
- Mechanical, electronic/electrical, and pneumatic principles knowledge
- Expertise in the use of mechanical and electrical measuring instruments
- Problem solving attitude
- Strong command of the English language

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Programmable logic controllers: 1 year (preferred)
- Mechanical knowledge: 1 year (preferred)
- CNC: 1 year (preferred)

Willingness to travel:

- 75% (preferred)

Work Location: In person


  • Field Technician

    4 weeks ago


    Quebec City, Canada Field Tech Solutions Full time

    Field Tech Solutions, a leading provider of contract services in the telecommunications sector, is actively seeking dedicated cable and fiber technicians to join our esteemed team. We have openings available in various provinces, offering ample opportunities for growth and development. If you are eager to make a meaningful contribution to our team, we will...


  • Quebec Province, Canada Engel North America Full time

    **ENGEL embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, ENGEL is the injection molding industry leader in technological advancements, ensuring sustainable global growth. The ENGEL company history is a success story that we keep on writing everyday together with our employees.** **Do you have what it takes to spur...


  • Quebec Province, Canada WEINIG HOLZHER Canada Full time

    **Job Summary** The Field Service Technician is responsible for service, installation, and support of Holzher and Weinig equipment for the furniture, cabinet, millwork, moulding, lumber and other related industries. **Primary Areas of Responsibilities** - Responds to customers in a pleasant, professional, and timely manner - Maintains / develops rapport...


  • Quebec Province, Canada Videojet Full time

    **Videojet Technologies** is the global leader in printing solutions to help customers ensure product safety and improve their productivity by printing detailed information, such as expiration dates or batch information, on everyday products they make. As a **Field Service Engineer,**you are the eyes and ears of Videojet when providing service and support...


  • Quebec Province, Canada Biesse Group Full time

    Biesse Group is a global leader in technologies for processing wood, glass, stone, plastic and metal. It designs, manufactures and distributes machines, integrated systems and software for manufacturers of furniture, door/window frames and components for the construction, shipbuilding and aerospace industries. It invests on average 14 million Euros per year...


  • Quebec, Canada ECO3 Full time

    The Field Service Technician position performs technical service and support day-to day business on ECO3 products to customers and internal staff. Major Accountabilities:Professional system installationRepair and fix in time and in line with Service agreementsCustomer satisfaction on project implementation and issue handlingCall screeningFor this position,...


  • Quebec, Canada ECO3 Full time

    The Field Service Technician position performs technical service and support day-to day business on ECO3 products to customers and internal staff. Major Accountabilities:Professional system installationRepair and fix in time and in line with Service agreementsCustomer satisfaction on project implementation and issue handlingCall screeningFor this position,...


  • Quebec, Canada ECO3 Full time

    The Field Service Technician position performs technical service and support day-to day business on ECO3 products to customers and internal staff. Major Accountabilities: Professional system installation Repair and fix in time and in line with Service agreements Customer satisfaction on project implementation and issue handling Call screening For this...


  • Quebec, Canada ECO3 Full time

    The Field Service Technician position performs technical service and support day-to day business on ECO3 products to customers and internal staff. Major Accountabilities:Professional system installationRepair and fix in time and in line with Service agreementsCustomer satisfaction on project implementation and issue handlingCall screeningFor this position,...


  • Quebec City, Canada MBI I.T. Services Full time

    We are currently hiring for a contract I.T Field Service Technician job in **Duration**: 3 MONTHS (possibility of an extension). **I.T. Field Service Technician job responsibilities**: - Maintains, troubleshoots, and repairs computer systems, hardware and computer peripherals. - Documents, maintains, upgrades or replaces hardware and software systems. -...


  • Quebec City, Canada Integra LifeSciences Full time

    Changing lives. Building Careers. Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what’s possible and making headway to help improve outcomes. - The Field Service...


  • Quebec City, Canada Kodak Full time

    The Field Service Technician is responsible for the installation of hardware, software and networking products and configurations at customer sites, as well as for diagnosing and optimizing product performance. Ensures customer satisfaction by advising customers on preventive maintenance, value of Equipment Maintenance Agreements (EMA), support services,...


  • Quebec Province, Canada MULTIVAC Canada Inc. Full time

    Responsable de l’installation, de la réparation et du dépannage des équipements MULTIVAC au Canada. Il s’agit d’un poste hautement technique qui convient à une personne expérimentée ; il ne s’agit pas d’un poste de niveau débutant. **Vos tâches** - _**Les tâches principales se dérouleront sur une base de quarts de travail rotatifs (du...


  • Quebec City, Canada CBI Health Full time

    **IT Field Services Technician** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and...


  • Quebec City, Canada Atlas Copco Canada Inc. Full time

    **Field Service Technician**: - Functional area: Service- Country: Canada- City: Quebec- Company name: Atlas Copco Canada Inc.- Date of posting: May 13, 2024Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest...


  • Quebec City, Canada Cummins Full time

    Completes preventative maintenance and/or basic repair activities on engines and related components at the customer site with mínimal direction. Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to...


  • Quebec City, Canada CBI Health Full time

    **Bilingual IT Field Services Technician** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with...


  • Quebec, Canada Clarion Medical Technologies Full time

    Bilingual Field Service Technician - QuebecThe Service Technician is accountable for performing technical inspections, repairs, services, upgrades, and supports installations of Clarion’s medical systems for our customers. Frequently travels to customer sites within assigned territory and occasionally across Canada where required to support business and...


  • Quebec, Canada Clarion Medical Technologies Full time

    Bilingual Field Service Technician - QuebecThe Service Technician is accountable for performing technical inspections, repairs, services, upgrades, and supports installations of Clarion’s medical systems for our customers. Frequently travels to customer sites within assigned territory and occasionally across Canada where required to support business and...


  • Quebec, Canada Clarion Medical Technologies Full time

    Bilingual Field Service Technician - QuebecThe Service Technician is accountable for performing technical inspections, repairs, services, upgrades, and supports installations of Clarion’s medical systems for our customers. Frequently travels to customer sites within assigned territory and occasionally across Canada where required to support business and...