Client Service Representative, Courier

6 months ago


Montréal, Canada Omnitrans inc. Full time

If you are looking for a positive work environment, a sense of belonging, purpose and happiness of human dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place

Omnitrans is currently searching for a Client Service Representative, Courier to join our Courier team in Montreal.

**Responsibilities**:

- Identify and assess clients’ needs to achieve satisfaction
- Build sustainable relationships and trust with clients through open and interactive communication
- Manage large volume of shipments and provide status updates, reports and key performance indicator (KPI) to clients
- Process package data (shipments, re-ships)
- Coordinate dispatching / pickups with vendors and warehouses
- Follow up with clients/vendors to ensure resolution
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Initiate and follow up on tracers and delivery intercept
- Initiate and follow up on claims against courier service provider
- Perform general clerical duties
- Promote courier service and provide spot quotes
- Improve the department proficiency and coordinate with other departments

**What you bring**:

- 3 to 5 years of experience in customer service or related field
- Computer knowledge (word, excel)
- Excellent communication skills and fluent in French and English (written and spoken)
- Customer Service Skills
- Autonomous
- Prioritize and manage time effectively

**What we offer**:

- Be part of a well-established international company, combining 45 years of experience in Customs Brokerage & Logistics services.
- Have an impact on the growth of the company.
- A hybrid work environment with 2 days per week at the office.
- 24/7 telemedicine platform and an extra healthcare account expense.
- Have access to a complete insurance program of dental & medical services, a coverage of $500/specialists/year.
- Grow your career in a reputable company.
- Work in a flexible company with an agile mindset.

Omnitrans is committed to creating and maintaining an accessible and inclusive work environment to eliminate discrimination based on age, skin colour, origin, religion, sex, sexual orientation and any other characteristic.



  • Montréal, Canada Physiothérapie Universelle Full time

    **CUSTOMER SERVICE REPRESENTATIVE** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care. - **Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping...


  • Montréal, QC, Canada Physiothérapie Universelle Full time

    **CUSTOMER SERVICE REPRESENTATIVE** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care. **Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping...


  • Montréal, QC, Canada Physiothérapie Universelle Full time

    **CUSTOMER SERVICE REPRESENTATIVE** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care. **Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping...

  • Courier Driver

    7 months ago


    Montréal, Canada Medair Time Critical Full time

    Medair is a dedicated life science specialist courier. We are looking for a responsible, experienced individual to join us as a Courier Driver. As a member of the team, you will receive orders from a centralized operations team, prepare specialized temperature-controlled packaging, and collect & deliver packages in a timely and safe manner. Local deliveries...

  • Courier Driver

    7 months ago


    Montréal, Canada TForce Logistics Inc. Full time

    **Job description** **Courier Operator - Independent Contractor in Montreal** **MUST HAVE CAR OR SUV** Will be delivering and picking up small packages within the Montreal region which will include the downtown core. This opportunity will be Monday to Friday mornings approximately 3 to 5hrs a day. **Responsibilities**: - Provide timely and accurate...


  • Montréal, Canada AMBISOFT Full time

    AmbiSoft is a leading software development company specializing in innovative technology solutions for businesses. Our focus is on delivering high-quality, customized software that helps organizations streamline their operations and grow. Join our team and be a part of a company that values creativity, collaboration, and growth. **Role Overview**: As a...


  • Montréal, Canada UniUni (Uni Express Inc.) Full time

    **Who Are We?** UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers' demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last mile...


  • Montréal, QC, Canada Purves Redmond Limited Full time

    **Job Overview** Established in 1959, Purves Redmond Limited (PRL) is an innovative and entrepreneurial insurance brokerage and employee benefits consulting firm based in Toronto with offices in Vancouver, Montreal and Calgary. We have an exciting opportunity in our growing Montreal (or Vancouver) office for a client services representative on our Client...


  • Montréal, Canada Administration portuaire de Montréal Full time

    Under the supervision of the Director, Maritime Operations and Harbour Master, the incumbent ensures the proper functioning of the reception and administrative support related to the processing and dispatching of mail and courier. **Ensure activities of the office reception** - Ensure the opening and closing of the reception. - Welcome and guide all...


  • Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Montréal, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As a Senior Client Representative, you will be accountable for providing high quality client service to an assigned group of clients through the management of day-to-day account activity, ensuring that client service is a priority when dealing with and responding to day-to-day queries and requests. You will...