E-commerce Logistics and Order Fulfillment

2 weeks ago

Montréal, Canada Union Lighting Full time

Who are we?

At Union, we're more than just a company; we're a family that has been serving our community since 1914. We take pride in our legacy of exceptional customer service and our commitment to fostering relationships and partnerships. If you're looking for a rewarding career in a family-owned and operated, business that truly cares about its customers and employees, you've come to the right place.

Our Makeup

Union is made up of two main divisions: our commercial department, which has offices in Montreal, Quebec, and Florida. We design and implement floor-to-ceiling lighting packages for clients in retail, hospitality, real estate, and beyond, outfitting their offices and industrial spaces with solutions that are as functional as they are aesthetic.

Our retail and e-commerce departments work within the Carre Union Décor Center, perfectly situated on Decarie Boulevard in Montreal.

Our Culture

Union is a company that values learning, continuous improvement, and collaboration. Our commitment is to hire and promote individuals who embody these values - those who possess an unquenchable curiosity, consistently inquire, provide constructive feedback, and flourish within a team-oriented environment.

Union’s employee-centric culture is just as much about achieving results as it is about having fun along the way.

We prioritize the continuous development of our team, equipping them with the skills and knowledge they need to not only grow but also succeed with confidence in their roles. **Position Overview**:
**Key Responsibilities**:

- **Order Fulfillment and Processing**:

- Manage and oversee the entire order fulfillment process, from order receipt to delivery.
- Coordinate with warehouse and shipping partners to ensure timely and accurate order picking, packing, and shipping.
- Monitor and manage order processing systems, ensuring orders are processed efficiently and within set timelines.
- **Inventory Management**:

- Work closely with suppliers and vendors to manage lead times and optimize inventory levels.
- Conduct regular inventory audits and implement corrective actions to address discrepancies.
- **Logistics Coordination**:

- Plan and coordinate the transportation of goods, ensuring cost-effective and timely delivery.
- Optimize shipping processes to reduce costs and improve delivery times.
- **Customer Service and Support**:

- Collaborate with the customer service team to ensure consistent and high-quality support.
- **Process Improvement**:

- Analyze current fulfillment and logistics processes and identify areas for improvement.
- Implement best practices and innovative solutions to enhance operational efficiency.
- **Technology and Systems Management**:

- Utilize eCommerce platforms, order management systems, and inventory management software effectively.
- Stay updated with the latest technology and tools in logistics and fulfillment to improve operations.
- Ensure the accuracy and integrity of data within the systems used.

**Qualifications**:

- Excellent organizational and time-management skills, with a keen attention to detail.
- Ability to analyze data, identify trends, and make data-driven decisions.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Proficiency in Microsoft Office Suite, particularly Excel;
Preferred Skills:

- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field is a plus.
- Proven experience in eCommerce logistics, order fulfillment, or supply chain management is a plus.

What We Offer:
Opportunities for professional development and growth within the company.

A supportive and inclusive work environment.

Exposure to a variety of marketing projects and hands-on experience.

Medical Insurance

Store Discounts

Walking distance to the Metro

On-site parking

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you

Join our team and be part of a company that values its employees.

Want to get a better sense of who we are? Check out our Instagram page or our website

**Job Types**: Full-time, Permanent

**Benefits**:

- Extended health care
- On-site parking
- Store discount

Schedule:

- Monday to Friday

**Experience**:

- Microsoft Excel: 1 year (required)
- Logistics: 1 year (preferred)
- Order fulfillment: 1 year (preferred)
- E-commerce: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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