Private Client Group Services Bilingual

5 months ago

Toronto, Canada Raymond James Financial, Inc. Full time

**Private Client Group Services Bilingual documentation & Elearning Specialist**
- 2401069
- At Raymond James, _**_we _**_develop, _**_we _**_collaborate, _**_we _**_decide, _**_we _**_deliver, and _**_we _**_improve together_.

Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.

**_ Private Client Group Services Bilingual documentation & Elearning Specialist_**

**How does the role impact the organization?**

Raymond James Ltd. is seeking a bilingual (English and French) Documentation & eLearning Specialist to work in our downtown Toronto office to join the Private Client Group (PCG) team in a hybrid workstyle capacity. Raymond James Ltd is one of Canada’s leading full-service independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.
- Is a self-starter;
- Is very comfortable with self-directed learning;
- Is very comfortable in a fast-paced environment;
- Is very comfortable with continuous change;
- Is not only passionate, but obsessive about attention to detail;
- Has solid experience working with and responding to a variety of communication styles;
- Has their own system in place to effectively manage daily tasks and assigned projects;
- Actively seeks out opportunities to be creative and improve on standard processes (i.e. not an order-taker);
- Is excited about and can demonstrate how they complete tasks related to all aspects of the training cycle (i.e. needs analysis, design, development, delivery, evaluation, return on investment);
- Is curious, interested in finding better ways to do things and a problem-solver.

**What will your role be responsible for?**
- Develop comprehensive documentation that meets organizational standards;
- Develop training material both written and video for end-users;
- Ability to develop process steps and scripts for video content creation, including periodic maintenance for policy/process changes;
- Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success;
- Evaluate current content and develop innovative approaches for improvement;
- Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements;
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage;
- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation;
- Identifying knowledge gaps and updating support materials;
- Experience testing technical and business processes;
- Develop brand standards and maintain continuity of style of content;
- Analyzing metrics to determine whether there is a learning need and define performance objectives; and
- Ability to work effectively and collegially with multiple teams.

**What can you expect from us?**

Our most important investment is in people. Upon eligibility, Raymond James Ltd offers **flexible workstyles,** a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more We also support internal promotion and community involvement.

**What do we expect from you?**
**_To qualify for this opportunity you possess:_**

**Educational Requirements**:

- Bachelor's degree in instructional design, education, or a related field.

**Required Experience**:

- 1-2 years’ industry related experience in the Investment Brokerage or Financial Services industry as an effective technical writer. With a portfolio to share;
- Familiarity with Learning Management Systems (LMS);
- Experience developing online courses;
- Bilingual in English and French with experience supporting both languages;
- Ability to communicate in writing in a succinct and organized manner; producing written materials, taking into account proper audience, content, format, and grammar;
- Experience creating scripts for webinar recordings and e-Learning narration;
- Advanced level design skills that focus on Reproducibility and Adult Learning Principles;
- Proven ability to quickly learn and understand complex topics;
- Previous experience writing documentation and procedural materials for multiple audiences;
- Superior written and verbal communication skills, with a keen eye for detail;
- Experience working with project management teams to improve user experience;
- Proven ability to handle multiple projects simultaneously, with an eye for prioritization;
- Experience in facilitation/presenting and with webinar tools;
- Excellent proficiency with MS Office

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