Cs Content Management Specialist

1 week ago

Toronto, Ontario, Canada Fidelity Investments Full time
Job Description

You will be working on a predefined hybrid schedule as part of Fidelity's dynamic working arrangement.

Current work authorization for Canada is required for all openings.

At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years.

We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients.

As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.


Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day.

You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and professionally.

CS Content Management Specialist

How You'll Make an Impact:
Position Overview

The CS Content Management Specialist, Bilingual works under the direction of the Team Manager, Project Analysis and Communications.

This individual is responsible to maintaining, sourcing, organizing, creating, and improving French and English content to allow Client Service employees to access high quality information quickly and easily.


A key objective of the role is to ensure cross-divisional alignment of content around all policies and procedures that affect the operational capabilities of the division.

This role has oversight responsibilities for the CS knowledge base site which is the primary repository for all information related to transaction and call processing.

Key Accountabilities

Content management

  • Work with the lines of business to ensure resource content of high quality, up to date and accessible (i.e. content access requirements)
  • Maintain existing and new content (i.e. Content lifecycle management)
  • Design visual layout and article structure to serve individual department needs
  • Restructure content to be visually appealing
  • Enhance search efficiency and capabilities to make access to information quick and easy
  • Transition content to new knowledge base platform
  • Translation of content
  • Seek out opportunities to provide content to external clients to facilitate self service
Streamline processes for updating and sourcing new content.

  • Provide innovative ways to optimize our processes to be efficient and cost effective
  • Coordinate edit / publish procedure manuals and provide consultation with business unit, as required
  • Perform mentor function for content feedback channel
Represent CS content management on divisional initiatives requiring content updates and content sourcing.

  • Project management and relationship building to work collaboratively with multiple business units, including:
  • Compliance
  • Translation
  • Social Media
  • Digital marketing
Support internal CS Communications team as required.

  • Support CS Management team in efforts to provide counsel, strategy and writing support, as required

What We Are Looking For:
Experience

  • 3+ years' experience in a content management function, ideally within the financial services industry (or equivalent) (required)
Education

  • University Degree in Marketing, Communications, Journalism, or relevant field (required) or equivalent experience
  • Strong communication skills (verbal & written) in English and French (required)
This is the right opportunity for you if you

  • Demonstrated knowledge of website management and content management systems
  • Knowledge of search engine optimization (SEO) and web traffic metrics
  • Great organizational and timemanagement skills
  • Basic knowledge of Salesforce Knowledge but is not required
  • Strong English and French communication skills (written and verbal)
  • Solid understanding of the financial services industry
  • Good command of English and French financial services terminology
Some of the ways we'll help you feel valued and supported as part of our team:

  • Flexible working arrangements
  • 100% remote, hybrid, and in office options
  • Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
  • Comprehensive health benefits that start on your first day, with 100% employerpaid premiums, that include up to $5000 annually for mental health services and therapy
  • Parental leave topup to 100% of your salary for a period of 25 weeks
  • Up to $650 for home office equipment
  • Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
  • Diversity and inclusion programs, including an active network of Employee Resource Groups
  • Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
We care a lot about fostering a compassionate, people-centric cul

  • CS Content Management Specialist

    1 week ago

    Toronto, Ontario, Canada Fidelity Investments Full time

    Description Le titulaire du poste est tenu d'examiner et de traiter les documents dans les deux langues officielles (français et anglais) afin de satisfaire aux obligations réglementaires de notre secteur. Cette personne doit faire preuve de compétences avancées en communication dans les deux langues. Dans le cadre du modèle de travail...

  • Sales and Cs Operations Specialist

    1 week ago

    Toronto, Ontario, Canada Valence Full time

    About UsValence is the only learning and development digital platform for managers opening up a dialogue to enhance team health and effectiveness in real time. Our mission is to help the world work better, together.Our clients are typically Fortune 500s like The Coca-Cola Company, Nestle, ExxonMobil, Wells Fargo, The Vanguard Group and more.Being at Valence...

  • Content Marketing Specialist

    1 week ago

    Toronto, Ontario, Canada STAN AI Full time

    Join STAN's Go To Market Team as a Content Marketing Specialist!Are you ready to make a significant impact on the growth of STAN's brand? As a Content Marketing Specialist, you will be responsible for maintaining the website, creating go-to-market collateral, and crafting engaging content. This role is vital in shaping the strategic direction of STAN's...

  • Freelance Content Specialist

    1 week ago

    Toronto, Ontario, Canada OneLocal Full time

    We are looking for a creative and detail-oriented Freelance Content Specialist to join our team and help us build high-quality websites using our automated website generation system. As a Freelance Content Specialist , you will take generated content and elevate it to the next level, ensuring it is accurate, engaging, and meets the specific needs of...

  • Social Media Content Specialist

    1 week ago

    Toronto, Ontario, Canada Howie, Sacks & Henry LLP - Personal Injury Lawyers Full time

    Social Media Content Specialist ? Overall Responsibilities The Social Media Content Specialist will be responsible for creating engaging content across various platforms, managing HSH's social media presence, engaging and building our online community, optimizing our advertising campaigns and coor

  • Aem Content Specialist

    1 week ago

    Toronto, Ontario, Canada OLG Full time

    AEM Content SpecialistGAME ON - OLG needs youWe've said GAME ON, and we mean it Massive change is afoot in the gaming industry and beyond. Are you interested in being empowered to seize opportunities for growth; to be a part of a bold transformation to take customer success to a new level? OLG is striving to be a gaming market leader and first choice for...

  • Content Marketing Specialist

    1 week ago

    Toronto, Ontario, Canada Resolver, a Kroll Business Full time

    DescriptionResolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both.Resolver is looking for a Content Marketing Specialist to help grow the impact of content. You'll work closely with our Content Marketing Manager to create content to drive awareness and engagement, as well as position Resolver as a thought...

  • Content Specialist

    1 week ago

    Toronto, Ontario, Canada University of St. Michael's College Full time

    UNIVERSITY OF ST. MICHAEL'S COLLEGEJOB OPPORTUNITYPosition Title:Content SpecialistDepartment:CommunicationsSupervisor:Editorial ManagerHours:20 hours per weekCompensation:$32.79 per hourTerms:Part-time, 1-Year ContractPosting Date:February 2, 2024Closing Date:February 9, 2024Attention: Editorial ManagerPROFILEThe University of St. Michael's College,...

  • Digital Content Management Specialist

    1 week ago

    Toronto, Ontario, Canada Build With Assembly Full time

    About Build With AssemblyWe're an organization driven to give people time back in their day. We do this by solving challenges people experience in their lives that can be made easier with technology. We're Assembly, we help visionary leaders build platforms customers rely on and businesses thrive on.We're a high-performing entrepreneurial team with nearly...

  • Digital Content Specialist

    1 week ago

    Toronto, Ontario, Canada McCain Foods (Canada) Full time

    Position Title:Digital Content SpecialistPosition Type: Regular - Full-TimePosition Location: Toronto HQGrade: Grade 04Requisition ID: 27981We know the importance that food plays in people's lives - and the power it has to bring people, families and communities together. That's why our purpose at McCain is to bring enjoyment to people's lives through...

  • Content Specialist

    1 week ago

    Toronto, Ontario, Canada Rogers Communications Full time

    Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built...

  • Specialist, Content Creation

    1 week ago

    Toronto, Ontario, Canada Canadian Olympic Committee Full time

    Work Location: Toronto, ON or Montreal, QCDeadline: Mar 30, 2023Share this: Click to share on Facebook (Opens in new window) Click to share on Twitter (Opens in new window)Be part of building a national brand. Headquartered in Toronto, the Canadian Olympic Committee (COC) is a national, private, not-for-profit organization committed to high-performance...

  • Content Marketing Specialist

    1 week ago

    Toronto, Ontario, Canada Willful Full time

    About WillfulOur company has caught the attention of major publications such as The Globe and Mail, The Toronto Star, Global News, Betakit and has struck a deal on Dragons' Den. Willful has been approached by industry leaders in banking, insurance and employee benefits, and we have active national partnerships with Allstate, Arbor Memorial, CIBC, and other...

  • Content Marketing Specialist

    1 week ago

    Toronto, Ontario, Canada STAN AI Full time

    Working as part of STAN's Go To Market Team, the Content Marketing Specialist will play a crucial role in the strategic growth of the STAN brand by maintaining and updating the website, designing go-to-market collateral, and creating various forms of content. This is a unique opportunity to elevate STAN's marketing efforts across our digital channels in a...

  • Social Media and Content Specialist

    1 week ago

    Toronto, Ontario, Canada NKPR Full time

    NKPR is looking for an experienced Social Media and Content Specialist to join our Toronto team and support with content creation and community managing NKPR's digital channels. The Social Media and Content Specialist will be a creative thinker that can turn concepts into compelling content in tandem with PR teams to meet our overall marketing objectives.Key...

  • Content Marketing Specialist

    1 week ago

    Toronto, Ontario, Canada Pearson Full time

    Content Marketing Specialist, HED CanadaPearson is the world's leading learning company, dedicated to helping people realize the life they imagine. If you have creative ideas about how to engage customers online and experience producing compelling content, we'd like to meet youJob Summary:As Content Marketing Specialist, you will create B2B / Educator...

  • Marketing Content Specialist

    1 week ago

    Toronto, Ontario, Canada emergiTEL Full time

    emergiTEL is a rapidly growing Telecom and IT staffing firm offering contract and permanent employment opportunities globally. Our unique screening model and tailored web tools set us apart, ensuring successful matches for our clients. We foster a results-driven workplace, supporting our employees on their journey to success.Location: Hybrid (1-2 days in...

  • Bilingual Client Content Specialist

    1 week ago

    Toronto, Ontario, Canada Cision Full time

    Cision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.Our Customer Content Specialist team...

  • Content Marketing Specialist

    1 week ago

    Toronto, Ontario, Canada Grid Dynamics Full time

    We are looking for an experienced Content Marketing Specialist to join our global Marketing team. You will help with executing a content strategy that drives through leadership, awareness, and lead generation. You will work with our Content Marketing Manager and a small team of writers.This position is remote work friendly and can be based...

  • Marketing Content and Social Specialist

    1 week ago

    Toronto, Ontario, Canada emergiTEL Full time

    emergiTEL is an expanding company operating in the Telecom and IT staffing sector, offering contract and permanent job opportunities globally. Our standout feature lies in our innovative candidate screening process and tailor-made web tools.Location:Hybrid (1-2 days in-office and the remainder remote)We are on the lookout for a dynamic and imaginative...