Cs Content Management Specialist

5 months ago

Toronto, Canada Fidelity Investments Full time

Job Description

You will be working on a predefined hybrid schedule as part of Fidelity’s dynamic working arrangement.

Current work authorization for Canada is required for all openings.

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

CS Content Management Specialist

How You’ll Make an Impact:
Position Overview

The CS Content Management Specialist, Bilingual works under the direction of the Team Manager, Project Analysis and Communications. This individual is responsible to maintaining, sourcing, organizing, creating, and improving French and English content to allow Client Service employees to access high quality information quickly and easily.

A key objective of the role is to ensure cross-divisional alignment of content around all policies and procedures that affect the operational capabilities of the division. This role has oversight responsibilities for the CS knowledge base site which is the primary repository for all information related to transaction and call processing.

Key Accountabilities

Content management
- Work with the lines of business to ensure resource content of high quality, up to date and accessible (i.e. content access requirements)
- Maintain existing and new content (i.e. Content lifecycle management)
- Design visual layout and article structure to serve individual department needs
- Restructure content to be visually appealing
- Enhance search efficiency and capabilities to make access to information quick and easy
- Transition content to new knowledge base platform
- Translation of content
- Seek out opportunities to provide content to external clients to facilitate self service

Streamline processes for updating and sourcing new content.
- Provide innovative ways to optimize our processes to be efficient and cost effective
- Coordinate edit / publish procedure manuals and provide consultation with business unit, as required
- Perform mentor function for content feedback channel

Represent CS content management on divisional initiatives requiring content updates and content sourcing.
- Project management and relationship building to work collaboratively with multiple business units, including:

- Compliance
- Translation
- Social Media
- Digital marketing

Support internal CS Communications team as required.
- Support CS Management team in efforts to provide counsel, strategy and writing support, as required

What We Are Looking For:
Experience
- 3+ years’ experience in a content management function, ideally within the financial services industry (or equivalent) (required)

Education
- University Degree in Marketing, Communications, Journalism, or relevant field (required) or equivalent experience
- Strong communication skills (verbal & written) in English and French (required)

This is the right opportunity for you if you
- Demonstrated knowledge of website management and content management systems
- Knowledge of search engine optimization (SEO) and web traffic metrics
- Great organizational and time-management skills
- Basic knowledge of Salesforce Knowledge but is not required
- Strong English and French communication skills (written and verbal)
- Solid understanding of the financial services industry
- Good command of English and French financial services terminology

Some of the ways we’ll help you feel valued and supported as part of our team:

- Flexible working arrangements - 100% remote, hybrid, and in office options
- Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
- Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
- Parental leave top-up to 100% of your salary for a period of 25 weeks
- Up to $650 for home office equipment
- Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
- Diversity and inclusion programs, including an active network of Employee Resource Groups
- Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

We care a lot about fostering a compassionate, people-centric cul

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