Sales Executive

3 days ago

Burnaby, Canada 365 Parking Full time

**Job Number**: 22141333

**Job Category**: Sales & Marketing

**Location**: Delta Hotels Burnaby Conference Centre, 4331 Dominion Street, Burnaby, BC, Canada VIEW ON MAP

**Schedule**: Full-Time

**Located Remotely?**: N

**Relocation?**: N

**Position Type**: Management

**Job Summary**:
Handles customer inquires and acts as the on-property liaison for business travel sales for the hotel. Contracts and closes business agreements in addition to conducting site inspections. Achieves revenue goals by actively prospecting and upselling each business opportunity to maximize revenue. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

**Education And Experience**:
**Required**:

- High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

**Preferred**:

- previous hotel sales experience.

**Core Work Activities**:
**Managing Sales Activities**:

- Handles customer inquiries and acts as the on-property liaison for business travel sales within the pre-defined room parameters for Property sales.
- Achieves revenue goals by responding to incoming business opportunities for the property that are within the pre-defined parameters.
- Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Achieves revenue goals by actively prospecting each business opportunity to maximize revenue opportunity.
- Partners with the sales team to identify new business opportunities and achieve personal and property revenue goals.
- Acts as the on-property liaison for business travel opportunities.
- Develops business travel strategies and and provides forecasting reports for this segment.
- Works with the management team to create and implement a segment-marketing plan addressing revenue, customers, and market.
- Assists with selling, implementation, and follow-through of segment sales promotions.
- Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
- Conducts site inspections, as required.
- Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Participates in and practices daily service basics of the brand
- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
- Performs other duties, as assigned, to meet business needs.

**Building Successful Relationships**:

- Develops relationship with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within the community to strengthen and expand customer base for new sales opportunities.
- Partners with all departments in the hotel in providing a customer experience that exceeds the customer’s expectations.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their stay.
- Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during their stay.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand

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