Housing Stability Case Manager

2 months ago

Toronto, Canada Fred Victor Full time

**INTERNAL/EXTERNAL**

**Job Title**: Housing Stability Case Manager
**Position Type**: Full-Time, Permanent, Bargaining Unit
**Number of Positions**:2_ _
**Rate**: $26.52 per hour
**Vacation**:4 weeks** **to start

**Benefits**:Group benefits with Life Insurance, AD&D, Extended Health and Dental Care with

premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid
sick leave and float day

**RRSP**:RRSP with 6.5% employer contribution and 4% employee contribution after successful
completion of probation

**Hours**:37.5 hours/week***
**Supervisor**:HASS Senior Manager***
**Posting Date**: May 3, 2023
**Application Deadline**: May 11, 2023_ _
**Location**: 800 Bay Street and various locations in the community where service is delivered.

**Why Fred Victor?**
For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need in Toronto. Our
mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
We are** **committed to ending chronic homelessness. This is an ambitious and bold goal but we believe, achievable.

The Housing Stability Case Manager provides intensive case management support to identified residents in HASS
units, using the Housing First and Trauma Informed Care models to promote long-term stability in housing.

The Housing Stability Case Manager works as part of a team whose role is to offer stabilization services and support
to identified residents who may be experiencing mental health issues, substance use issues, and other major health
challenges.

**Does this sound like work you want to be a part of?**
We offer a (high-energy/learning/caring/supportive/collaborative) environment, an opportunity to join a diverse
team of caring professionals and a chance to make a difference. With over 60 programs and services and more than
21 sites, there are lots of opportunities to grow your career with us. Many members of the management team
started in relief and front-line roles.

**What You Will Do**
- Ensure clients receive effective housing stabilization support as outlined in the Housing First Model by the City

of Toronto.
- Develop collaborative relationships with private landlords, HASS’ housing partners and provide mediation

between clients and the landlord.
- Liaise with Housing Coordinator and relevant Property Services to ensure to completion of work orders.
- Follow up with clients about their responsibilities as tenants in order to maintain housing, including supporting

them to address non-payment of rent or other breaches of tenant obligation under the Residential Tenancies
Act.
- Provide a high quality, culturally responsive, resident centered case management utilizing evidence-based

practices of motivational interviewing, trauma-informed care, and harm reduction. Using creativity and

perseverance when necessary to engage the most difficult to engage residents with close monitoring of the
program manager.

**What You Bring to the Team**
- Bachelor's Degree in social work or a related field or equivalent combination of education and experience.
- Experience working with individuals experiencing substance use and behavioral health issues, elders, trauma,

homelessness, social isolation and/or other complex health needs.
- Strong commitment to learning and using Harm Reduction, Motivational Interviewing and Brief Intervention

skills to promote improved behavioral health among tenants.
- Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations.

**What Sets You Apart**
- Ability to set limits fairly and consistently while maintaining appropriate boundaries.
- Excellent organizational, communication, and interpersonal skills; the ability to balance many competing
- demands.- Ability to communicate professionally both verbally and in writing, including the ability to successfully represent
- the organization in various forums.- Ability to take initiative, plan, and work independently.
- Interpersonal skills, patience, persistence, tolerance, ability to engage and develop rapport with a wide range of
- personalities.- Must have highly developed professional ethics and establish collaborative relationships with a wide range of
- individuals and groups.- Ability to exercise good judgment.
- Ability to learn and utilize standardized assessment tools & electronic health record system.
- Applied computer skills (MS word, excel, Microsoft Teams).
- Proficiency in another language.

**Compensation and Benefits**
- For the Housing Stability Case Manager position Fred Victor offers a pay rate of $26.52 per hour
- 4 weeks of vacation to start + 1 float day
- Generous paid sick leave allowance
- A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family

coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide
variety of dental care. Additional

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