Case Manager Housing

1 month ago

Toronto, Canada YMCA Greater Toronto Full time

Salary Rate: $45,500 – Check out the YMCA’s

Location: Wagner Green YMCA

Work Hours: 37.5 hours per week

Employment Type: Full Time Salaried Contract-Until March 31, 2025

Number of Vacancies: 1

Anticipated Start Date: June 1, 2024

Deadline to Apply: May 31, 2024 by 5 pm

Be the Spark Join our passionate team and help us to achieve great things in our community

Clients with a history of homelessness require support, not only to find and secure housing, but after they have moved in as well. The Case Manager for this program, will work within a Housing First case management framework, which is client centred and based in harm reduction, to assist with community integration, life skill development, financial stability, socio-recreational interaction, recovery, and all other aspects of housing stability. Housing Stability supports will be assessed on an on-going basis based upon a client's specific needs and level of support needed to meet their goals; a case management plan will be developed and monitored.

In this role, you will:

Develop relationships with Property Managers and Private Market Landlords to assist in securing units Attend client transfer meetings to support the clients’ transfer to the program. Create a client crisis plan to support overall health and developmental success. Assist clients with community mapping and community integration by facilitating connections to community social and recreational activities through accompaniment. Actively involve a client in planning, goal setting and decision making. Case/goal planning with clients around life skills development and education and employment options. Connect clients to other community and/or on-going supports such as mental health, and/or physical health, and/or substance use/harm reduction resources and supports. Assist clients with referrals, accompanying the client to all appointments, and walking with the client in their community to identify and connect with local resources. Conduct regular home visits focused on specific activities/outcomes that result in the client moving toward independence. Assertive engagement which involves actively looking for and locating the client in the community as required. Contact and support Landlord to maintain housing stability. Eviction prevention activities, which includes checking monthly with the landlord to ensure rent was paid, and landlord mediation etc. Assist clients to move towards achieving long-term income stability which may involve collaboration with TESS/Ontario Works (OW) worker, referrals to employment supports, pursuing an ODSP application, and accessing other financial literacy programs. Maintain regular case notes to track progress on client goals and highlight next steps, landlord communications, referrals and crisis plans. Assist clients with re-housing and completing required documentation. Provide ongoing assessment, case management, care coordination and monitoring of client’s needs; monitors and evaluate clients changing needs and coordinate individualized services. Documentation; maintain member case files and ensure quality audit measures are achieved in accordance with the YMCA and funder’s standards. Respond to and investigate enquiries, complaints and emergency situations involving clients; assesses the situation and presents and implements solutions; listens, mediates, negotiates and provides support and guidance to resolve issues. Participate in research activities and program development and delivery. Liaise with staff from other programs and community agencies to provide program information or advocating for transfers/placements of clients. Adhere to all YMCA protocols and practices as well as other relevant policies and procedures. Participate in volunteer supervision, staff meetings and professional development trainings as required. Perform other duties as assigned.

What you need to succeed:

Commitment to the YMCA’s Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

You bring:

Post-secondary education in social or human services or equivalent experience Minimum of two years in a setting that provides service to homeless or street involved youth including intensive case management Working knowledge of the Residential Tenancies Act, Landlord and Tenant Board processes and other relevant housing legislation Valid First Aid/CPR Certificate; knowledge of health and safety and child protection laws Training certificate in defusing hostility and/or crisis prevention Ability to work flexible shifts Knowledge and ability to integrate anti-oppression, critical disability, 2SLGBTQ+ and trans-positivity, trauma, recovery approach in support to mental health and strengths-based principles into practice Knowledge of the issues that lead young people to become homeless, and an ability to work with youth in a respectful, non-judgemental and consistent manner Extensive skills in mental health, harm reduction, and marginalized individuals with complex needs Excellent written communication skills Well developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers; excellent written/verbal communication skills Experience with Windows, Microsoft Word Perfect/Excel Excellent understanding of diversity, inclusion and equity including the ability to identify and address barriers, work effectively with diverse stakeholders, and integrate equity into program design

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA .

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020–2025 strategic plan, which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks .

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our and see about working at the YMCA.

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