Specialized Housing Case Manager

1 week ago

Toronto, Ontario, Canada Fred Victor Full time

INTERNAL/EXTERNAL

Job Title:
Specialized Housing Case Manager

Position Type:
Bargaining Unit, Full Time, Permanent

Number of Positions:1***
Rate: $26.52 per hour

Vacation:4 weeks
to start

Benefits:
Group benefits with Life Insurance, AD&D, Extended Health, and Dental Care with

premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid
sick leave and float day

RRSP:
RRSP with 6.5% employer contribution and 4% employee contribution after successful
completion of probation

Hours:37.5 Hours per week***
Supervisor:Senior Manager, Mental Health & Enhanced Follow Up Programs***
Posting Date: July 21st, 2023

Application Deadline:
August 03rd, 2023

Location: 800 Bay Street, Toronto, and various Fred Victor locations

Why Fred Victor?

For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need in Toronto.

Our
mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
We are
committed to ending chronic homelessness. This is an ambitious and bold goal but we believe, achievable.

The Enhanced Housing Support Program provides intensive one-to-one practical support and client-centered case
management to newly housed Black and LGBTQ2S+ adults, seniors, and individuals dealing with mental health &
addiction challenges who have experienced long-term homelessness to provide housing stabilization, connect to
community based
- support and services. In partnership with City of Toronto
  • Housing focused client portfolio. The
Specialized Housing Case Managers receive referrals from the City of Toronto's Coordinate Access.

The case managers perform most of their work offsite and independently, in community agencies and tenant
extensive experience working with people who are homeless, risk of homelessness or inadequately housed people
who may have complex and chronic substance use, mental or physical health issues, and involvement in the justice
system, trauma, social isolation, immigration, and unemployment or underemployment.

Does this sound like work you want to be a part of?
We offer a supportive and collaborative environment, an opportunity to join a diverse team of caring professionals
and a chance to make a difference. With over 60 programs and services and more than 21 sites, there are lots of
opportunities to grow your career with us. Many members of the management team started in relief and front-line
roles.

What You Will Do:

Specialized Housing Case Managers provide Critical Time Intervention (CTI) case management services - a time-limited
evidence-based practice that mobilizes support for most vulnerable individuals during periods of transition. The case
management model will focus on facilitating community integration and continuity of care by ensuring that clients
develop linkages in their community which enhances housing stabilization.

The Specialized Housing Case Managers maintain an average active caseload of 20 and will support other programs
geared towards the needs of the housing focused client program.

**What You Will Do

  • Ensure clients receive effective housing stabilization support as outlined in the Housing First Model by the City of
Toronto.

  • Initiate case transfer and conducts needs assessments.
  • Provide a high quality, culturally responsive, resident centered case management utilizing evidencebased
practices of motivational interviewing, trauma-informed care and harm reduction. Using creativity and
perseverance when necessary to engage the most difficult to engage residents with close monitoring of the
program manager.

  • Provide follow up services to address the budgeting, adjustment, physical health, emotional health, and
employment issues of the Enhanced housing support Program clients.

  • Provide time limited housing support and case management, including assessment, referral, education,
mediation and/or negotiation with landlords or other tenants.

  • Maintain regular contact with clients through home visits, telephone contact and written communication.
  • Ensure accurate records by way of thorough outcomebased recording of client encounters.
  • Provide crisis intervention for clients facing distressful situations by collaborating with other professionals.
  • Support to individuals with complex mental health, addiction, and physical health needs, who have been housed
by city of Toronto partner agency.

  • Develop and implement plans of care with short and longterm objectives, with ongoing monitoring until clients
can be discharged from service.

  • Collaborates with the City of Toronto, judicial, health and other systems, organizations, and individuals to ensure
a well-coordinated service system.

What You Bring to the Team:

  • A Degree or Community College Diploma in a related field.
  • At least two years of experience working in community settings with individuals and households exiting
homelessness

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