Case Manager Housing

2 weeks ago

Toronto, Canada YMCA of Greater Toronto Full time

Salary Rate: $45,500 - Check out the YMCA’s total compensation package

Location: Wagner Green YMCA

Work Hours: 37.5 hours per week

Employment Type: Full Time Salaried Contract-Until March 31, 2025

Number of Vacancies: 1

Anticipated Start Date: June 1, 2024

Deadline to Apply: May 31, 2024 by 5 pm

**Be the Spark** Join our passionate team and help us to achieve great things in our community

Clients with a history of homelessness require support, not only to find and secure housing, but after they have moved in as well. The Case Manager for this program, will work within a Housing First case management framework, which is client centred and based in harm reduction, to assist with community integration, life skill development, financial stability, socio-recreational interaction, recovery, and all other aspects of housing stability. Housing Stability supports will be assessed on an on-going basis based upon a client's specific needs and level of support needed to meet their goals; a case management plan will be developed and monitored.

**In this role, you will**:

- Develop relationships with Property Managers and Private Market Landlords to assist in securing units
- Attend client transfer meetings to support the clients’ transfer to the program.
- Create a client crisis plan to support overall health and developmental success.
- Assist clients with community mapping and community integration by facilitating connections to community social and recreational activities through accompaniment.
- Actively involve a client in planning, goal setting and decision making. Case/goal planning with clients around life skills development and education and employment options.
- Connect clients to other community and/or on-going supports such as mental health, and/or physical health, and/or substance use/harm reduction resources and supports.
- Assist clients with referrals, accompanying the client to all appointments, and walking with the client in their community to identify and connect with local resources.
- Conduct regular home visits focused on specific activities/outcomes that result in the client moving toward independence.
- Assertive engagement which involves actively looking for and locating the client in the community as required.
- Contact and support Landlord to maintain housing stability.
- Eviction prevention activities, which includes checking monthly with the landlord to ensure rent was paid, and landlord mediation etc.
- Maintain regular case notes to track progress on client goals and highlight next steps, landlord communications, referrals and crisis plans.
- Assist clients with re-housing and completing required documentation.
- Provide ongoing assessment, case management, care coordination and monitoring of client’s needs; monitors and evaluate clients changing needs and coordinate individualized services.
- Documentation; maintain member case files and ensure quality audit measures are achieved in accordance with the YMCA and funder’s standards.
- Respond to and investigate enquiries, complaints and emergency situations involving clients; assesses the situation and presents and implements solutions; listens, mediates, negotiates and provides support and guidance to resolve issues.
- Participate in research activities and program development and delivery.
- Liaise with staff from other programs and community agencies to provide program information or advocating for transfers/placements of clients.
- Adhere to all YMCA protocols and practices as well as other relevant policies and procedures.
- Participate in volunteer supervision, staff meetings and professional development trainings as required.
- Perform other duties as assigned.

**What you need to succeed**:

- Commitment to the YMCA’s Mission, Vision and Values
- Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
- YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

**You bring**:

- Post-secondary education in social or human services or equivalent experience
- Minimum of two years in a setting that provides service to homeless or street involved youth including intensive case management
- Working knowledge of the Residential Tenancies Act, Landlord and Tenant Board processes and other relevant housing legislation
- Valid First Aid/CPR Certificate; knowledge of health and safety and child protection laws
- Training certificate in defusing hostility and/or crisis prevention
- Ability to work flexible shifts
- Knowledge and ability to integrate anti-oppression, critical disability, 2SLGBTQ+ and trans-positivity, trauma, recovery approach in support to mental health and strengths-based principles into practice
- Knowledge of the issues that lead young people to become homeless

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