Collections Insolvency Specialist

2 months ago

Etobicoke, Canada Prefera Finance Full time

**Who We Are**:Prefera Finance Ltd. is a Canadian-owned, national finance company dedicated to empowering clients through innovative and unique financial solutions. We work with our partners and customers to understand their needs and provide solutions that fit. These solutions include providing flexible, innovative financing programs for recreational products such as motorcycles, boats, trailers, snowmobiles and many more. Prefera also provides leading-edge point of sale solutions for automotive repairs.

**We Believe In Fun**:Our hybridized work culture offers the best of both worlds: the flexibility to work remotely and autonomously with the opportunity to collaborate in our vibrant and casual office environment. We believe in fostering a workplace where everyone feels valued and empowered to succeed.

**Position Summary**:Prefera Finance is in search of a driven, motivated, enthusiastic person with a positive can-do attitude to join our fast-growing team in the consumer finance industry as a full-time Insolvency Specialist As an **Insolvency Specialist**, you will analyze and manage our clients' accounts who are experiencing a credit insolvency and who may be in default of their contractual obligations. You will work with clients and/or License Insolvency Trustees (LIT) to strategize payment plans to arrange past due payments and/or for asset recoveries reasons while meeting monthly targets and goals while seeking positive resolution towards account defaults.

**Key Accountabilities**:

- Providing superior customer service while addressing customer concerns and updating account information
- Supporting all key functions and communications with LIT
- Ensure our lien on assets have been perfected
- Create payment plans, negotiate payments with debtors while also provide written correspondence regarding any outstanding balance due
- Leave accurate notes on all accounts worked via our internal platform
- Submit and follow up with LITs on insolvency documents while confirming customer intent
- Review and refer qualifying accounts for potential asset repossession and/or disallowance
- (Note: The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position)_

**Education & Experience**:

- Previous work experience in a call-center work environment/equivalent.
- Previous work experience in providing excellent customer service.
- 3-5 years Insolvency experience is required.
- 1-3 years Collection experience is required.
- General understanding of PPSA, RSLA registrations.
- Extensive experience towards Consumer Proposals & Consumer Bankruptcies and applicable acts.
- Experience with asset repossessions.
- Diploma/Certificate in related industry is an asset, but not required
- Knowledge in Microsoft Office, previous work experience with Excel is an asset.
- Post-secondary education or related equivalent experience. Insolvency Administrator Certificate is an asset etc.
- Great interpersonal skills to deal with team members, staff, and clients.
- A team player who can work independently and take ownership of their work volume.

**Knowledge, Skills and Abilities**:

- Strong negotiation & problem-solving skills
- Excellent verbal and written communications
- Intermediate computer skills
- Strong decision-making skills
- Excellent customer service and phone etiquette
- Fluent in writing and speaking English & French (An asset not required)
- Credit knowledge is an asset
- Identify risk trends and patterns and escalate to management as required
- Strong interpersonal, organizational, negotiation and decision-making skills.
- Working knowledge of the Microsoft Office Suite (Outlook, Word, Excel) and company software systems.
- Extremely detail-oriented, able to multi-task in a fast-paced environment and prioritize work in response to requests and inquiries.
- Ability to work independently and make decisions / problem solve based on sound judgement.

**Working Conditions**:

- Works indoors in adequate workspace, with adequate temperature, ventilation, and lighting.
- Normal exposure to noise, stress and disruptions.
- Must be able to sit at a computer for long periods throughout the workday, with intermittent periods of standing, walking to carry out essential duties of the job.
- Standard 37.5-hour workweek, Monday to Friday 9 AM to 5 PM
- **Required to travel to our offices located in Etobicoke, ON approximately 1-2 times per week.**

**Perks**:

- Company Benefits (Health/Dental, Life/Travel Insurance)
- 3 Weeks’ Vacation
- RRSP Contributions/Company Matching
- Positive Culture & Amazing Team
- Casual Office Wear
- Company-Issued Equipment
- Hybridized Working Environment
- Great Location Near Major Highways
- Free Parking
- Prefera Finance Ltd. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them

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