Collections Specialist

7 months ago

Etobicoke, Canada Prefera Finance Full time

Prefera Finance Ltd. is in search of a driven, motivated, enthusiastic person with a positive can-do attitude to join our fast-growing team in the consumer finance industry as a full-time Collection Specialist

**Position Summary**:The Collection Specialist is responsible for managing a section of the delinquent portfolio in a manner that maintains positive customer relations with all past-due customers. You will work with clients to strategize a plan to arrange past due payments and meet monthly goals. The incumbent performs all duties according to the established Collections Policies & Procedures.

**Key Accountabilities**:
1. Actively manage a queue of the past-due accounts to ensure company delinquency and write-off targets remain at acceptable levels.
- Main Activities:_
- Initiate outbound calls to the delinquent customers based on the collections timing tree.
- Perform outbound activities such as welcome calls, insurance broker calls, pay-out quotes and returning all voice messages left by customer.
- Ensure accuracy of customer information in company software system by maintaining computerized notes and updating residence, employment and banking information.
- Perform basic skip tracing functions.
- Preparing files for repossession activities as per the collections timing tree.
- Follow up on written off files and proceed with necessary actions that may include completing necessary legal paperwork.

2. Contribute to the promotion and maintenance of positive customer relations by offering strategies to delinquent customers and providing exceptional customer experience.
- Main Activities:_
- Facilitate the resolution of minor escalated calls with an approach of first call resolution technique.
- Recommend solutions on delinquent accounts such as deferral payments and long term acceptable arrangements.

3. Contribute to the success of the business and Collections department through personal efforts to enhance own knowledge and skills. Assist others in achieving common goals and objectives and maintaining a respectful, positive work environment.
- Main Activities:_
- Adhere to work day schedule.
- Maintain up-to-date knowledge of department policies and procedures.
- Participate in team meetings, workshops and individual coaching sessions.
- Build and maintain effective working relationships with colleagues.
- Actively participate in performance management process in support of own personal and professional departmental objectives.
- Maintain knowledge of and complete annual training of any compliance requirements.
- (Note: The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position)_

**Education & Experience**:

- Diploma/Certificate in related industry is an asset, but not required.
- Minimum 1-2 years of experience in Collections and Customer Service in a call centre environment.

**Knowledge, Skills and Abilities**:

- Previous work experience in a call-center work environment/equivalent.
- Previous work experience in providing excellent customer service.
- Previous financial collection experience is considered an asset, but not required.
- Previous credit knowledge and/or Skip Tracing experience is considered an asset.
- Strong interpersonal, organizational, negotiation and decision-making skills.
- Working knowledge of the Microsoft Office Suite (Outlook, Word, Excel) and company software systems.
- Extremely detail-oriented, able to multi-task in a fast-paced environment and prioritize work in response to requests and inquiries.
- Ability to work independently and make decisions / problem solve based on sound judgement.
- Demonstrated communication skills with ability to interact with peers, management, and other departments in a professional manner.
- Knowledge in Microsoft Office, previous work experience with Excel is an asset.
- Attention to detail.

**Working Conditions**:

- Works indoors in adequate workspace, with adequate temperature, ventilation, and lighting.
- Normal exposure to noise, stress and disruptions.
- Must be able to sit at a computer for long periods throughout the workday, with intermittent periods of standing, walking to carry out essential duties of the job.
- Standard 37.5-hour workweek, including rotational evenings/weekends required (8-hour shift
- anywhere in between Monday to Friday 8 AM to 8 PM and Saturday’s from 9 AM - 5 PM.)
- **Required to travel to our offices located in Etobicoke, ON approximately 1-2 times per week.**

**Perks**:

- Company Benefits (Health and Dental)
- 3 Weeks vacation
- RRSP Contributions/Company matching
- Great location near major highways
- Positive Culture & amazing team

Prefera Finance Ltd. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integratio

  • Collections Specialist

    7 months ago

    Etobicoke, Canada Prefera Finance Full time

    Prefera Finance Ltd. is in search of a driven, motivated, enthusiastic person with a positive can-do attitude to join our fast-growing team in the consumer finance industry as a full-time Collection Specialist! **Position Summary**:The Collection Specialist is responsible for managing a section of the delinquent portfolio in a manner that maintains positive...

  • Bilingual Collections Specialist

    7 months ago

    Etobicoke, Canada Goodyear Full time

    **Goodyear. More Driven.** Location: Etobicoke / Toronto, CAN Sponsorship: NO Relocation: NO **LOCATION: Etobicoke / Toronto (Hybrid 3 days onsite)** **Position Description**: This **_Entry Leve_**l Bi-Lingual AR / Collections Specialist**, located in Goodyear’s Etobicoke support center, is focused on negotiating / collecting for our accounts with the...

  • Bilingual (En/fr) Collections Specialist

    7 months ago

    Etobicoke, Canada Prefera Finance Full time

    Prefera Finance is in search of a driven, motivated, enthusiastic person with a positive can-do attitude to join our fast-growing team in the consumer finance industry as a full time **Bilingual (Fr/En)Collection Specialist!** As a **Bilingual Collection Specialist**, you will analyze and manage our clients' accounts. You will work with clients to...

  • Collections Insolvency Specialist

    4 months ago

    Etobicoke, Canada Prefera Finance Full time

    **Who We Are**:Prefera Finance Ltd. is a Canadian-owned, national finance company dedicated to empowering clients through innovative and unique financial solutions. We work with our partners and customers to understand their needs and provide solutions that fit. These solutions include providing flexible, innovative financing programs for recreational...

  • Collections Specialist

    7 days ago

    Etobicoke, Canada Axis Auto Finance Full time

    Axis Auto Finance is a fintech lender. Building and deploying leading edge technology made us the fastest growing, publicly traded Canadian Auto Finance company. As a team, we continuously seek new and innovative ways to grow our business. Our agile, high energy culture rewards top performance and the contributions of those passionate about our collective...

  • Collections Specialist

    6 days ago

    Etobicoke, Canada Kelly Services (Canada), Ltd. Full time

    Kelly's customer, located in Etobicoke, ON, is looking for an experienced Bilingual (French/English) Collections and Litigation Associate for a 12-month contract providing courteous collection practices and maintaining reasonable levels of defaults.RESPONSIBILITES:Your main responsibilities include the ability to perform the following role requirements in...

  • Collections Specialist

    6 days ago

    Etobicoke, Canada Kelly Services (Canada), Ltd. Full time

    Kelly's customer, located in Etobicoke, ON, is looking for an experienced Bilingual (French/English) Collections and Litigation Associate for a 12-month contract providing courteous collection practices and maintaining reasonable levels of defaults.RESPONSIBILITES:Your main responsibilities include the ability to perform the following role requirements in...

  • Collections Specialist

    6 days ago

    Etobicoke, Canada Kelly Services (Canada), Ltd. Full time

    Kelly's customer, located in Etobicoke, ON, is looking for an experienced Bilingual (French/English) Collections and Litigation Associate for a 12-month contract providing courteous collection practices and maintaining reasonable levels of defaults. RESPONSIBILITES: Your main responsibilities include the ability to perform the following role requirements in...

  • Collections Specialist

    6 days ago

    Etobicoke, Canada Kelly Services (Canada), Ltd. Full time

    Kelly's customer, located in Etobicoke, ON, is looking for an experienced Bilingual (French/English) Collections and Litigation Associate for a 12-month contract providing courteous collection practices and maintaining reasonable levels of defaults.RESPONSIBILITES:Your main responsibilities include the ability to perform the following role requirements in...

  • Collections Specialist

    6 days ago

    Etobicoke, Canada Kelly Services (Canada), Ltd. Full time

    Kelly's customer, located in Etobicoke, ON, is looking for an experienced Bilingual (French/English) Collections and Litigation Associate for a 12-month contract providing courteous collection practices and maintaining reasonable levels of defaults.RESPONSIBILITES:Your main responsibilities include the ability to perform the following role requirements in...

  • Collections Specialist

    6 days ago

    Etobicoke, Canada Kelly Services (Canada), Ltd. Full time

    Job Overview">We are seeking an experienced Collections and Litigation Associate to join our team in Etobicoke, ON. The successful candidate will work with a reputable commercial finance organization that continues to grow.About the Role">This 12-month contract position provides an opportunity to work in a fast-paced environment with attention to detail,...

  • Collection Credit Agent

    7 months ago

    Etobicoke, Canada Cascades Full time

    Your challenge!- The Collection Credit Agent’s mission is to provide technical assistance to his or her team and perform a wide range of tasks related to collection activities to ensure the achievement of his or her department's business objectives and the delivery of a high-quality customer service. You are responsible for all operational and...

  • Bilingual Collection Agent

    3 months ago

    Etobicoke, Canada Prefera Finance Full time

    **We Believe In Fun**:Our hybridized work culture offers the best of both worlds: the flexibility to work remotely and autonomously with the opportunity to collaborate in our vibrant and casual office environment. We believe in fostering a workplace where everyone feels valued and empowered to succeed. **Position Summary**:To join our hybridized working...

  • Senior Bilingual Collections and Litigation Specialist

    5 days ago

    Etobicoke, ON, Canada Kelly Services (Canada), Ltd. Full time

    Kelly Services (Canada), Ltd. is a leading provider of temporary/non-traditional workstyles, offering flexibility and tremendous growth opportunities that enable a better way to work and live.**Job Overview:**We are seeking an experienced Senior Bilingual Collections and Litigation Specialist to join our team on a 12-month contract basis. As a key member of...

  • Collections Specialist

    6 days ago

    Etobicoke, Ontario, L4T, York region, Canada Kelly Services , Ltd. Full time

    Kelly's customer, located in Etobicoke, ON, is looking for an experienced Bilingual (French/English) Collections and Litigation Associate for a 12-month contract providing courteous collection practices and maintaining reasonable levels of defaults.RESPONSIBILITES:Your main responsibilities include the ability to perform the following role requirements...

  • Bilingual (En/fr) Collections Specialist

    7 months ago

    Etobicoke, Canada Prefera Finance Full time

    Prefera Finance is in search of a driven, motivated, enthusiastic person with a positive can-do attitude to join our fast-growing team in the consumer finance industry as a full time **Bilingual (Fr/En)Collection Officer!** As a **Bilingual Collection Officer**, you will analyze and manage our clients' accounts. You will work with clients to strategize a...

  • Accounts Receivable Specialist

    5 days ago

    Etobicoke, Canada Goodmark Poultry (Toronto) Inc. Full time

    **JOB DESCRIPTION: ACCOUNTS RECEIVABLES (A/R) SPECIALIST** The A/R Specialist is directly responsible for performing data entry and related duties in posting A/R payments and resolving account irregularities. The A/R Specialist will also administer claims, adjustments and any other accounting transactions related to A/R management. This position involves...

  • Design Specialist

    4 months ago

    Etobicoke, Canada Humber Full time

    **Design Specialist - FMCAD - I/O Support** - (30938) **Find Your Spot at Humber** At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in...

  • Delivery Specialist

    7 months ago

    Etobicoke, Canada Jaguar Land Rover Metro West Full time

    Reporting to the General Sales Manager, the **Delivery Specialist at Jaguar Land Rover Metro West** is responsible for ensuring that all vehicles scheduled for delivery are processed timely and with precision. This individual is an excellent communicator and collaborator with a strong knowledge in customer satisfaction. The Delivery Coordinator will work...

  • Delivery Specialist

    7 months ago

    Etobicoke, Canada Volvo Metro West Full time

    Reporting to the General Sales Manager, the **Delivery Specialist (Volvo Metro West)** is responsible for ensuring that all vehicles scheduled for delivery are processed timely and with precision. This individual is an excellent communicator and collaborator with a strong knowledge in customer satisfaction. The Delivery Coordinator will work closely with the...