Insolvency Specialist

**Position Summary**:Prefera Finance is in search of a driven, motivated, enthusiastic person with a positive can-do attitude to join our fast-growing team in the consumer finance industry as a full-time Insolvency Specialist As an Insolvency Specialist, you will analyze and manage our clients' accounts who are experiencing a credit insolvency and who may be in default of their contractual obligations. You will work with clients and/or License Insolvency Trustees (LIT) to strategize payment plans to arrange past due payments and/or for asset recoveries reasons while meeting monthly targets and goals while seeking positive resolution towards account defaults.

**Key Accountabilities**:

- Providing superior customer service while addressing customer concerns and updating account information
- Supporting all key functions and communications with LIT
- Ensure our lien on assets have been perfected
- Create payment plans, negotiate payments with debtors while also provide written correspondence regarding any outstanding balance due
- Leave accurate notes on all accounts worked via our internal platform
- Submit and follow up with LITs on insolvency documents while confirming customer intent
- Review and refer qualifying accounts for potential asset repossession and/or disallowance
- (Note: The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position)_

**Education & Experience**:

- Previous work experience in a call-center work environment/equivalent.
- Previous work experience in providing excellent customer service.
- 3-5 years Insolvency experience is required.
- 1-3 years Collection experience is required.
- General understanding of PPSA, RSLA registrations.
- Extensive experience towards Consumer Proposals & Consumer Bankruptcies and applicable acts.
- Experience with asset repossessions.
- Diploma/Certificate in related industry is an asset, but not required
- Knowledge in Microsoft Office, previous work experience with Excel is an asset.
- Post-secondary education or related equivalent experience. Insolvency Administrator Certificate is an asset etc.
- Great interpersonal skills to deal with team members, staff, and clients.
- A team player who can work independently and take ownership of their work volume.

**Knowledge, Skills and Abilities**:

- Strong negotiation & problem-solving skills
- Excellent verbal and written communications
- Intermediate computer skills
- Strong decision-making skills
- Excellent customer service and phone etiquette
- Fluent in writing and speaking English & French (An asset not required)
- Credit knowledge is an asset
- Identify risk trends and patterns and escalate to management as required
- Strong interpersonal, organizational, negotiation and decision-making skills.
- Working knowledge of the Microsoft Office Suite (Outlook, Word, Excel) and company software systems.
- Extremely detail-oriented, able to multi-task in a fast-paced environment and prioritize work in response to requests and inquiries.
- Ability to work independently and make decisions / problem solve based on sound judgement.

**Working Conditions**:

- Works indoors in adequate workspace, with adequate temperature, ventilation, and lighting.
- Normal exposure to noise, stress and disruptions.
- Must be able to sit at a computer for long periods throughout the workday, with intermittent periods of standing, walking to carry out essential duties of the job.
- Standard 37.5-hour workweek, Monday to Friday 9 AM to 5 PM
- **Required to travel to our offices located in Etobicoke, ON approximately 1-2 times per week.**

**Perks**:

- Company Benefits (Health and Dental)
- 3 Weeks vacation
- RRSP Contributions/Company matching
- Great location near major highways
- Positive Culture & amazing team
- Growth Potential
- Occasional Team Lunches
- Occasional Work from Home
- Prefera Finance Ltd. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws._

**Job Types**: Full-time, Permanent

**Salary**: $46,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- ETOBICOKE, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have a general understanding of PP