Platform Lead

6 months ago

Halifax, Canada Government of Nova Scotia Full time

**Competition**: #41277

**Salary**: $3,107.16 - $3,649.33 Bi-Weekly / $80,786.16 - $94,882.58 Annually (PR 17)

**Position Type**: Full-Time Permanent (35 hours a week)

**Benefits**: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension

**Location**: Halifax

**Department**: Cyber Security and Digital Solutions

**Union Status**: NSGEU-NSPG

ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS)

Welcome to the Department of Cyber Security and Digital Solutions (CSDS), the guiding force behind digital transformation within the Government of Nova Scotia. Formerly known as the Nova Scotia Digital Service (NSDS) within the Department of Service Nova Scotia and Internal Services (SNSIS), we have evolved into a standalone department with a focused mission.

At CSDS, we support government departments and partners in their digital transformation journeys. We don't just implement digital solutions; we navigate the complexities of digital transformation, modernizing outdated systems and ways of working. Our role is to ensure that digital services are user-centered, efficient, and make a real difference to Nova Scotians.

Our team is diverse and passionate, championing innovation and embracing the richness of multiple perspectives. We're not just an IT department; we're a community dedicated to enabling digital transformation and bolstering cybersecurity across the province.

Join us at CSDS as we shape the future of digital services in Nova Scotia,
and make a real difference to Nova Scotians

**The Mission**:
We are looking to transform the way we serve our citizens and to strengthen our team with the addition of a Platform Lead. This position is part of the Digital Platforms team that builds and operates reusable software services supporting the delivery of modern digital experiences to Nova Scotians.

As the Platform Lead, you will report to the Manager, Platform Solutions and be part of an empowered multi-disciplinary team working alongside product managers, product associates, technical architects, software developers, and development operations working in the open on complex digital products.

You will be the lead for the overall service, ongoing operations, development, continuous improvement, and support for our digital payment and notification platforms, with the potential to expand to new platforms.

Who You Are

You are passionate about people's experiences and want to make people's lives better. You're curious, and your humbleness helps you learn and grow. You love to collaborate across roles and organizations, and you can create a path forward from uncertainty. You are comfortable inspiring others with your communication skills whether they be senior leaders or technical teams.

You share our values of Respect, Integrity, Diversity, Accountability & The Public Good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.

**Your Role & Its Impact**:
As the Platform Lead, your primary accountabilities will include:
Creating and maintaining the product strategy and vision that captures higher-level, longer-term decisions.

Mentoring, coaching, and fostering a dynamic team of individuals to elevate the delivery of technology using a platform product mindset approach.

Leading a team of platform product associates to guide the product management, onboarding, and support for multiple digital platforms.

**Work with product associates to**:

- Lead the design and use of operational processes and support needs for the running and maintenance of platform products or services throughout their entire lifecycle.
- Lead the product roadmaps that capture more detailed, shorter-term decisions.
- Keep stakeholders informed and engaged by working in the open about the design and development of your platform products, and promote their use.
- Develop efficient client communication and feedback channels.
- Develop, maintain, and communicate technical documentation and release notes.
- Guide the product release cycle, acceptance testing, and training internal clients.

**You will also be accountable for the following**:
Representing users and working collaboratively with service designers to complete usability testing, when appropriate, throughout the delivery process and use their feedback to inform continuous improvement.

Foster the use of Agile methods for product delivery, including daily stand-ups, working in sprints, managing features and product backlogs in tools such as Jira, delivering minimum viable products and continuous improvement.

Working collaboratively across government and with various stakeholders and sectors to build collaborative relationships and innovate.

Keeping a strong focus on delivery priorities, being accountable for delivery, and acting swiftly to respond to changing requirements.

Working with a multidisciplinary team to promote internet-era ways of working and provi

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