Platforms Lead
3 months ago
**Salary Range**:$3,107.16 - $3,649.33 Bi-Weekly / $80,786.16 - $94,882.58 Annually (PR 17)
**Position Status**:Permanent
**Benefits**:Paid Holidays, Vacation, Family Leave, Health, Dental, and Defined Benefits Pension
**Location**:HALIFAX
**Department**:Cyber Security & Digital Solutions
**Union Status**:NSGEU - NSPG
**Closing Date**:10/8/2024 (Applications are accepted until 11:59 PM Atlantic Time)
**ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS)**:
At the Department of Cyber Security and Digital Solutions (CSDS), we prioritize people and are dedicated to driving digital transformation that meets modern expectations. Our mission is to support government departments and partners in their digital transformation journeys, ensuring that digital services are user-centered, efficient, and impactful for all Nova Scotians.
**We don’t just implement digital solutions; we navigate the complexities of digital transformation** by modernizing outdated systems and ways of working. Our role is to make a real difference by ensuring that our digital services are accessible and user-friendly.
**At CSDS, we celebrate diversity, inclusion, and belonging. **We recognize that the people who use government programs and services come from all walks of life, and it’s essential that we reflect the communities we serve. We are committed to creating an environment where diverse perspectives and experiences are valued, and where all talent can thrive. By embracing these values, we deliver better, more accessible, and inclusive public services.
**Your Role & Its Impact**:
We are looking for an experienced Platforms Lead to join our Digital Trust and Credentials team within the Digital Platform Services division. This team is focused on delivering, supporting, and continuously improving Digital Trust & Credentials platforms across various government program areas.
Reporting to the Agile Delivery Manager, Digital Trust and Credentials, the Platforms Lead plays a crucial operational role, working alongside an empowered multi-disciplinary team to deliver maximum value for our digital solutions, and to continually evolve and improve our products to ensure they align with user and business needs. You will work closely with service designers, developers, service operations, business partners, and other stakeholders.
**Key Responsibilities**:
You will be supporting Digital Trust and Credentials -DTC- program in the followings:
- Ensure effective and efficient availability, deployment of the Platforms, escalate to the Agile Delivery Manager, as required.
- Develop, maintain and communicate technical and non-technical /functional documentation and release plans and notes for the Platforms, including but not limited to: User Interface design, Operational Process, and Support Models.
- Help and assist external privacy and security analysts when developing Privacy Impact Assessments -PIAs and/or Threat Risk assessment -TRAs
- Review and clarify business /functional requirements to ensure accuracy.
- Provide in depth business knowledge of how the platform(s) currently function.
- Ask questions and challenge assumptions.
- Champion the use of Agile methods for product delivery: actively participating in daily stand-ups, working in sprints, managing features and product backlogs and using tools such as Jira.
**Your key responsibilities will also include**:
- Ensure necessary updates to backlog items are reflective of and based on the release contents, if required.
- Lead the acceptance testing and product release cycle, by ensuring the new functionalities for all DTC platforms are working properly.
- Develop efficient client communication and feedback channels as this position deals regularly with clients, vendors, and consultants.
- Act as key point of contact for relying parties and meet with them to determine their digital trust and credential needs, their priorities and goals.
- Participate in Show & Tells as part of working in the open to inform on progress and elicit insights from colleagues and business partners.
- Participate in user research to gain insights and develop a comprehensive understanding of users needs.
- Provide input to the service designers when planning for usability testing, if appropriate.
- Look for opportunities and identify enhancements to our Platforms that will increase clients’ satisfaction.
- Work closely with the technical lead, and support specialist, and product Manager, and other internal partners and various stakeholders to ensure DTC moves forward with roadmap items.
- Prepare for and facilitate working groups/meetings.
**Who You Are & What You Bring to the Table**:
You are passionate about people’s experiences and want to make people’s lives better. You’re curious, and your humbleness helps you learn and grow. You love to collaborate across roles and organizations, and you can create a path forward from uncertainty. You are comfortable inspiring others with your
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