Technical Support Specialist

4 weeks ago


Toronto ON, Canada H&M Full time

About the Role: As a Technical Location Support Specialist for the USA-CA-PR Sales Market, in the Business Tech function, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services' pro-longed arm on site to provide technical assistance and support in troubleshooting. Act as Support Services' extended arm on site for technical assistance and troubleshooting
# Provide hands-on support for end users for incidents that cannot be solved remotely
# Responsible for on-site configurations, installations and inspections of products and services (e.g. hardware for new employees)
# Provide technical assistance such as troubleshooting of malfunctioning software and hardware, as well as perform local installations for offices and warehouses only
# ISP, telephone etc.)

Experience in providing hardware and software diagnostics and support. Proficiency in operational understanding about common office, store and warehouse equipment and technologies (printers, laptops, smartphones LAN etc.). Proficiency in operational understanding of IT-infrastructure services, components, and architecture. Previous experience with working with ServiceNow tool preferred but not required. Why You'll Love Working at H&M: We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
*You will have access to a large global talent community, where career growth and aspirations have no limits. We believe in supporting your overall wellbeing and offer comprehensive benefits.



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