Technical Support Specialist

4 weeks ago

Old Toronto, Canada SuiteSpot Technology Full time

SuiteSpot Technology is looking for a driven, focused, Technical Support Specialist with a self-starter, entrepreneurial attitude to help enable our customers to achieve their operational business goals at scale. You will leverage SuiteSpot technology to engage with our growing number of customers and be responsible for best-in-class technical support, knowledge base and customer advocacy.

If this sounds like the right opportunity for you, apply today

About SuiteSpot

SuiteSpot is a leading PropTech provider across North America. We were just named by Forbes as one of the top employers in our space. We are transforming the way rental real-estate is managed and operated at scale. Our maintenance operations and capital projects software eliminates waste, chaos, and unnecessary costs, making teams more productive, and properties more profitable.

Job Description
  • Support: Respond to incidents and provide technical assistance to end-users. Log all incoming incidents and requests as well as actions taken to resolve them. Experience with MongoDB and troubleshooting data intensive cloud systems is important.
  • Knowledge base: Maintain and improve knowledge of company-supported tools, applications, and reporting tools.
  • Validation: Help test new features in our cloud-delivered systems at all layers: Web UI testing, API endpoint testing and continuous integration systems
Who you are
  • Experienced but yearning for more. You have 2-4 years of customer-facing/customer success/technical support, experience preferably in the B2B technology (SaaS), or solutions in a related discipline with average sales values at least in the low six figures.
  • Educator. You are able to quickly learn new technologies and explain software features and concepts to customers in a simple, succinct manner.
  • Great Communicator. You have concise, accurate, effective written communication skills. You get the information you need and convey the right information in a direct and pleasant manner
  • Problem Solver. You have the ability to understand complex customer requirements and how they can be addressed with the software solution.
  • Focused on Value. You focus time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions.
  • Self-assured. You are confident, assertive, and not easily discouraged. Colleagues respect you for your knowledge and ability to communicate clearly
  • Organized. You bring order to competing priorities and keep things clear, concise, and running smoothly.
  • Fun. You have a sense of humor and easygoing nature. (If you can dish it out as well as you can take it, you’ll thrive here.)
Why SuiteSpot?
  • Proven technology ready to scale.
  • SuiteSpot is a fun place to work. We're a small team without big egos. We take our work very seriously but never take ourselves too seriously.
  • 5/5 star rating and excellent reviews on Glassdoor, & Monthly team social events (bowling, arcades, go-karting, team building, etc.)
  • Learning culture (we insist).
  • Competitive compensation package
  • Medical, dental, and other health coverage
  • Remote work with a preferred location in Toronto, ON
  • Grow with us and be an early part of the success story

Only qualified candidates will be contacted directly.

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