National Multi Unit Account Manager

8 months ago

Milton, Canada Gordon Food Service Canada Ltd. Full time

Welcome to Gordon Food Service We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

**_Position Summary: _**

A member of the National Multi Unit Sales team, develops and serves National Multi Unit accounts. As the trusted advisor for a select portfolio of Key National customers, maintains and grows relationships, seeks new opportunities, leads respective administration teams and is the liaison between customers and the divisions. Responsible for contract compliance, sales growth and profitability. Some general/broader National Multi Unit representation for the Montreal region will be required.

**Location**:Milton DC

**_Essential Functions: _**
- Serves as the primary point of contact for all customer business and account related issues. Coordinates resources to present “one face to the customer.”
- Interacts frequently with external customers. Interactions should provide an exchange of information and problem solving techniques that represent GFS culture and business objectives. Leverage the value and expertise of GFS.
- Builds long-term customer relationships while meeting short-term objectives.
- Schedules and facilitates account reviews and develop action plans to ensure joint account objectives are being met.
- Understands the customer’s business and priorities
- Develops account business plans to include customer and GFS objectives and implementation strategies, and promote the customers and GFS’ stated values and positions, while selling/promoting the GFS brand throughout the customer’s organization.
- Coordinates and communicates strategic account activity to Strategic Account Manager and engages senior leadership sponsorship of customer, where appropriate.
- Coordinates internal account planning sessions with their account teams to ensure the highest level of customer success.
- Maintains peer relationships in the field to share issues and ideas.
- Review monthly reports to ensure contract compliance and profitability.
- Represent Gordon Food Service at Industry Tradeshows
- Participate in GPO/Customer annual conferences
- Performs other duties as assigned.

**_Knowledge / Skills / Abilities: _**
- Written, verbal, organizational and communication skills as well as problem-solving capabilities.
- Ability to multi-task, prioritize and be able to work independently or within a team environment.
- Customer service and time management skills.
- Negotiation skills and the ability to bring consensus or reconcile differences.
- Knowledge of principles and methods for promoting and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Skill at persuading others to change their minds or behavior.
- Social perceptiveness skills, being aware of others' reactions and understanding why they react as they do.
***We thank all applicants for their interest, however only those selected for the next stage will be contacted. **Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. **All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

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