Coordinator, Regional Multi Unit Account

3 weeks ago

Milton, Canada Gordon Food Service Full time

Welcome to Gordon Food Service We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary:
Supports a portfolio of Regional Chain Account Customers through day-to-day tactical, customer relationship management activity. Assists the Regional Multi Unit Account Managers by coordinating customer activities and providing internal support to their customer account teams. Facilitates interactions between internal supporting departments and customer corporate offices.

Essential Functions:
- Organizes all essential communication for key projects, e.g. promotions, limited time offers and product changes- Manages order guide process- Reviews internal initiatives from a customer perspective to ensure proper execution- Coordinates new item setup- Directs internal Gordon Food Service teams in new restaurant location openings and closings.- Creates standard and ad hoc reports to support customer using the Data Warehouse. Analyzes reports to ensure data integrity.- Manages the customer product usage through the CRID report and Customer Compliance report- Participates in business reviews as directed by Regional Chain Manager.- Serves as the escalation point for any customer service issues requiring additional support that is beyond the Customer Care Rep’s ability. Resolves conflicts.- Participates as a core member in the new customer implementation process.- Works directly with customers to resolve issues (including general inquiries, service and product issues)- Assists in the pricing and contract efforts.- Performs other duties as assigned.

Knowledge / Skills / Abilities:
- High School / Equivalent required- Bachelor Degree in Business, Sales, or related preferred- Three or more years of customer service, inside sales and/or business experience or an equivalent combination of education, training and experience preferred- Highly motivated, self starter with a focus on details and accuracy in a fast paced environment- Excellent written, verbal, organizational and communication skills.- Ability to problem solve and develop solutions to a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices.- Ability to multi-task, organize, prioritize and work independently or within a team environment- A natural desire to serve our customers

Equipment / Tools / Technology:- Must be proficient using a computer keyboard (may need to be tested)

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

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