Utilization Coordinator

1 month ago

Markham, Canada Doane Grant Thornton Full time

**Who we are**
You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

**The Utilization Coordinator is integral in everyday working of the Utilization team. The goal of the coordinator is to ensure our teams are fully and evenly utilized to the best of your ability by scheduling day to day work as it comes into the office.**

**As a Utilization Coordinator your responsibilities will include**:

- Enjoy the challenge of problem solving and decision making in a fast-paced environment
- Count strong organizational skills and attention to detail as some of your superpowers
- Thrive juggling competing priorities while working under pressure
- Love persevering to find solutions by deconstructing data and reports to come up with creative solutions, proactively and reactively
- Are happy to go the extra mile to build relationships with your colleagues
- Can learn and understand our business and use analytical thinking to make decisions effectively
- Take initiative and direction and work well both independently and as part of a team
- Can be two steps ahead and anticipate needs, changes and challenges before they arise
- Are comfortable working with all team members on scheduling, decision making and execution of processes in place
- Can communicate clearly, effectively and with confidence face to face and in writing

**Some of your day-to-day tasks will include**:

- Daily scheduling for colleagues in our systems, which includes, monitoring resource requests on the schedule board, ensuring the integrity of files as they flow through the scheduling board ensuring the proper order and process has been followed
- Responding to Activity Tasks - Triage and respond to activity tasks in a timely manner
- Maintain accurate schedules in our scheduling software by connecting with people from all of our offices across your region
- Assigning appropriate client service personnel to engagements by assessing the engagement needs, reviewing skill set of our team, and recommending people that meet the requirements of the clients
- Support in the hosting of weekly scheduling meetings within business units you become familiar with, eventually running weekly scheduling meetings
- Responding and resolving scheduling requests in a timely manner and facilitate conflict resolution with those impacted
- Assisting with coordination and onboarding of new hires as needed with the People and Culture Team
- Identify areas of concern on the schedule i.e. too much backlog of files, too much capacity, conflicts, excessive carry-over
- Working closely with a dynamic team including a Resource Manager and Scheduling Coordinators on prioritization of tasks and projects
- Providing administrative, reporting and project support to the team as required

**Doane Grant Thornton**
If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens

**Think you’ve got what it takes to be a Utilization Coordinator? Like the colour purple? Great. Here's a few more boxes we’re also hoping you can tick**:

- Post-secondary education
- Proficiency with MS office suite, particularly MS Excel
- Strong analytical skills, with attention to detail
- Strong written and verbal communication and ability to interact with all levels within the organization
- Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency
- Strong problem-solving skills, organized, eye for detail, quick study, curiosity to learn, high integrity of work quality
- Flexible in adapting to constantly changing priorities

At Doane Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.

**What's in it fo

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