Customer Service Representative I, Millennium Place

7 months ago


Sherwood Park, Canada Strathcona County Full time

This posting is for multiple hourly positions at Millennium Place _

As a Customer Service Representative, you will be a wealth of information. In listening to guests’ needs, you will be able to provide them with timely and applicable information regarding products, services, and events. You will happily process our guests’ payments in return for great options such as gift cards, an awesome selection of recreation programs, passes, facility memberships, and unique events in the community.

Does being organized and having attention to detail get you jumping out of bed each morning? Are your cash handling skills and computer experience the talk of the town? And speaking of talk, your excellent communication skills will be given a workout as a Customer Service Representative. These are just a few of the talents we are looking for you to bring to our team.

**Responsibilities**:

- Interact with guests in person, by telephone, and electronically to provide knowledgeable, timely, and current information in response to inquiries, concerns, and requests about products, services, and events
- Identify guest needs and present available service options and recommendations throughout all Strathcona County Recreation, Parks and Culture opportunities
- Build relationships with guests and proactively address guest concerns through friendly and courteous interactions
- Support and assist the Supervisor and Facility Supervisor by completing administrative and support tasks which ensure the smooth and efficient operation of the facility
- Selling, redeeming, and processing gift cards, promotional cards, facility passes, and memberships
- Respond to unpredictable or volatile situations including first aid, building emergencies, or a lost child
- Follow facility-specific processes for cash handling, deposits, facility bookings, membership sales, program registrations, point of sale, ticketing, and specialized products and services
- Maintain professionalism by keeping a clean, presentable appearance while being prompt and prepared for every shift

**Qualifications and Skills**
- Positive and professional attitude with strong communication skills in order to facilitate positive interactions with diverse groups of individuals including co-workers, supervisors, and guests
- Exceptional ability to work in a team fostered environment
- Flexibility to adapt to changing priorities, manage and balance a variety of interests and objectives
- Self-directed and motivated
- Completion of High School Diploma with previous experience in a high-paced, guest service-oriented position
- Proficient computer skills, knowledge of registration software and/or ticketing software such as Intelligenz is an asset
- Familiarity with services and products offered in Strathcona County is an asset
- Minimum 1-year experience in a Customer Service or Guest Service-Oriented position

**Conditions of Employment**
- Submission of Satisfactory Criminal Record Check Current Standard First Aid/CPR certification is required prior to the completion of training

**Who we are**:
Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, fairness, and cooperation.

**Why Join Strathcona County**:

- Competitive salary and comprehensive benefits package, which includes:

- Health and wellness spending account
- Employee and family assistance program
- Commitment to employee development, through internal and external training and development opportunities.
- Well-being programs and a safety culture focused on physical and psychological health in the workplace.

Equivalencies of education and experience may be considered.

This competition may be used to fill future vacancies for similar positions within the next 6 months.
- Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences. _

We thank all applicants for their interest; however, only those selected for an interview will be contacted.



  • Sherwood Park, Canada Strathcona County Full time

    **This posting is for multiple hourly positions at Millennium Place **We are seeking organized and efficient housekeepers who take pride in delivering exceptional customer service. You will play a vital role in maintaining our facility to the highest standards while ensuring that all guest expectations are met and exceeded. **Responsibilities**: - Complete...


  • Sherwood Park, Canada Millennium Insurance Corporation Full time

    **Opportunity**: **Are you passionate about assisting builders in protecting their projects? Are you skilled at navigating intricate insurance options as a professional insurance advisor? Join our team as a Home Warranty Sales Account Representative at Millennium Insurance, where you’ll have the opportunity to make a difference in people’s lives while...

  • Sales Supervisor

    7 months ago


    Sherwood Park, Canada Millennium Insurance Corporation Full time

    **Opportunity**: **Are you customer service oriented? If so, Millennium Insurance is looking to add a Sales Supervisor to their team!**: **Reporting to the Office Manager, the Sales Supervisor will be responsible for overseeing and coordinating the day-to-day operations of the sales department. You will lead a team of sales representatives, monitor their...

  • Receptionist

    4 months ago


    Sherwood Park, Canada Millennium Insurance Corporation Full time

    **Opportunity**: **Are you a friendly and organized individual with excellent communication skills? Do you thrive in a fast-paced environment and enjoy interacting with people? We are seeking a motivated and professional Receptionist to join our dynamic team. As the first point of contact for our company, you will play a crucial role in creating a positive...

  • Property Adjuster

    7 months ago


    Sherwood Park, Canada Millennium Insurance Corporation Full time

    **Opportunity**: **As a Property Adjuster, you will play a pivotal role in ensuring timely and accurate claims processing for property-related incidents. You will work closely with policyholders, third-party vendors, and internal stakeholders to assess and determine the extent of property damage, evaluate coverage, and negotiate settlements.**: **What you...


  • Sherwood Park, Canada Millennium Insurance Corporation Full time

    **Opportunity**: **As a Field Adjuster, Property Claims you will play a pivotal role in ensuring timely and accurate claims processing for property-related incidents. You will work closely with policyholders, third-party vendors, and internal stakeholders to assess and determine the extent of property damage, evaluate coverage, and negotiate...

  • Actuarial Analyst

    7 months ago


    Sherwood Park, Canada Millennium Insurance Corporation Full time

    **Opportunity**: **Millennium Insurance is looking for a qualified Actuarial Analyst! As a key member of the actuarial team, you will work as part of a group of problem solvers, helping to solve complex business issues from strategy to execution, and contribute to the overall growth of the practice.**: **The Actuarial Analyst is responsible for developing,...

  • Claims Appraiser

    7 months ago


    Sherwood Park, Canada Millennium Insurance Corporation Full time

    **Opportunity**: **Rev up your career in the fast lane! If you're someone who thrives on delivering exceptional customer experiences and has an eagle eye for details, buckle up because Millennium Insurance wants you on board as a Claims Appraiser!**: **What you will be doing**: - Conduct thorough inspections of damaged vehicles to determine the extent of...

  • Claims Adjuster

    7 months ago


    Sherwood Park, Canada Millennium Insurance Corporation Full time

    **Opportunity**: **Are you customer service oriented? Do you enjoy highly analytical and investigative work? If so, Millennium Insurance is looking to add an Auto Physical Damage (PD) Adjuster to their dynamic team!**: **Reporting to the Auto PD Claims Supervisor, the Auto PD Adjuster will be responsible for investigating and assessing automotive insurance...

  • Business Analyst

    7 months ago


    Sherwood Park, Canada Millennium Insurance Corporation Full time

    Opportunity Join our dynamic team at Millennium Insurance, where your methodical skills will drive innovation and excellence. What you will be doing Collaborate with cross-functional teams to gather, evaluate, and document business requirements related to insurance products and processes. Work with cross-functional teams to model as-is business processes and...

  • Business Analyst

    7 months ago


    Sherwood Park, Canada Millennium Insurance Corporation Full time

    **Opportunity**: **Join our dynamic team at Millennium Insurance, where your methodical skills will drive innovation and excellence.**: **What you will be doing**: - Collaborate with cross-functional teams to gather, evaluate, and document business requirements related to insurance products and processes. - Work with cross-functional teams to model as-is...

  • Accounting Clerk

    7 months ago


    Sherwood Park, Canada Millennium Insurance Corporation Full time

    Opportunity If you have a passion for accounting and possess the skills to manage financial data effectively, Millennium Insurance wants to hear from you! We are seeking a skilled and details-oriented Accounting Clerk to join our team. What you will be doing Process accounts payable and receivable transactions with accuracy and timeliness. Reconcile and...

  • Accounting Clerk

    7 months ago


    Sherwood Park, Canada Millennium Insurance Corporation Full time

    **Opportunity**: **If you have a passion for accounting and possess the skills to manage financial data effectively, Millennium Insurance wants to hear from you! We are seeking a skilled and details-oriented Accounting Clerk to join our team.**: **What you will be doing**: - Process accounts payable and receivable transactions with accuracy and...


  • Sherwood Park, Canada Millennium Insurance Corporation Full time

    **Opportunity**: **Are you a proactive problem-solver with a keen eye for detail? We are on the lookout for a Home Warranty Claims Coordinator to join our team. In this pivotal role, you’ll orchestrate the claims process and bridging the gap between homeowners and builders. If you are ready to make a real difference, we want you on board!**: **What you...

  • Claims Supervisor

    7 months ago


    Sherwood Park, Canada Millennium Insurance Corporation Full time

    **Opportunity**: **Are you looking for a challenging and dynamic role? If so, Millennium Insurance is looking to add a Claims Supervisor - Bodily Injury and Accident Benefit to their team!**: **Reporting to the Claims Manager, you will play a critical role in supervising our Bodily Injury and Accident Benefit department. You will oversee a team of claims...

  • QA Analyst

    7 months ago


    Sherwood Park, Canada Millennium Insurance Corporation Full time

    **Opportunity**: **Are you passionate about technology and ensuring the quality and reliability of software tools? Do you have a keen eye for detail and a knack for identifying potential issues? If so, we have an exciting opportunity for you to join our team as a QA Analyst at Millennium Insurance Corporation.**: **Successful QA Analysts possess meticulous...

  • IT Manager

    7 months ago


    Sherwood Park, Canada Millennium Insurance Corporation Full time

    **Opportunity**: **Do you thrive in a challenging and dynamic environment? If so, Millennium Insurance is seeking a skilled and motivated IT Manager to join our team!**: **The IT manager is responsible for ensuring the smooth and secure operations of our technology infrastructure. They play a pivotal role in overseeing the technical aspects of our IT...

  • Marketing Specialist

    7 months ago


    Sherwood Park, Canada Millennium Insurance Corporation Full time

    **Opportunity**: **What you will be doing**: - Develop and execute marketing plans to achieve company objectives. - Conduct market research and analyze trends to identify opportunities for growth. - Manage digital marketing efforts and social media marketing. - Collaborate with cross-functional teams to ensure marketing initiatives are aligned with overall...


  • Sherwood Park, Canada Millennium Insurance Corporation Full time

    **Opportunity**: **Are you passionate about cloud computing and eager to shape the future of a smaller, dynamic organization? If so, Millennium Insurance is seeking a Cloud Technology Specialist to help modernize our IT infrastructure, enhance business operations, optimize system performance and drive scalability.**: **What you will be doing**: - **Design,...

  • Assistant Controller

    7 months ago


    Sherwood Park, Canada Millennium Insurance Corporation Full time

    **Opportunity**: **Millennium Insurance is a dynamic and rapidly growing local company that navigates industry conventions. We win by thinking innovatively, leveraging specialized expertise, and striving to make it easy to do business with us. As we expand our team, we are seeking a talented and experienced Assistant Controller to join us in maintaining...