Claims Supervisor

**Opportunity**:
**Are you looking for a challenging and dynamic role? If so, Millennium Insurance is looking to add a Claims Supervisor - Bodily Injury and Accident Benefit to their team**:
**Reporting to the Claims Manager, you will play a critical role in supervising our Bodily Injury and Accident Benefit department. You will oversee a team of claims adjusters, ensuring efficient and accurate claims processing while maintaining the highest level of customer service. Your expertise, guidance and leadership will help us maintain our reputation for excellence in the industry.**:
**What you will be doing**:

- **Manages the end-to-end injury claims process, including developing policies and procedures.**:

- **Review and evaluate assessments, estimates, and settlement offers to ensure fairness, accuracy, and adherence to coverage terms.**:

- **Managing claims settlement processes with team providing direction for negotiation and settlement on low to mid complex claims within authority provided.**:

- **Investigate complex claims, identify potential issues, and make informed resolutions regarding coverage, liability, and claim settlement.**:

- **Monitor claims activities, identify trends, and implement process improvements to enhance efficiency, productivity, and customer satisfaction.**:

- **Conduct regular audits and quality checks to ensure accuracy, consistency, and compliance with established standards.**:

- **Act as a primary point of contact for policyholders, agents, and other stakeholders regarding claims issues.**:

- **Establishing strong relationships with preferred vendors and independent adjusters.**:

- **Provide exceptional customer service, promptly addressing inquiries, concerns, and complaints in a professional and empathetic manner.**:

- **Ensure clear and concise communication with all parties involved in the claims process, including claimants, vendors, and internal departments.**:

- **Ensure compliance with regulations, and internal guidelines related to claims management.**:

- **Set performance goals, conduct regular performance evaluations, and provide ongoing coaching and training to ensure team members meet or exceed performance standards.**:

- **Foster a positive work environment, promoting teamwork, collaboration, and a customer-centric approach.**:

- **Delegate tasks and assignments effectively, ensuring workload distribution is balanced among team members.**:
**What you bring to the team**:

- **Minimum of (5) years of experience in handling Bodily Injury claims.**:

- **Minimum of two (2) years of accident benefit claims handling experience or knowledge of DTPR and AAIB regulations.**:

- **Post-secondary education and/or CIP designation are considered an asset.**:

- **Strong knowledge of insurance policies, coverage, and claim settlement practices.**:

- **Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.**:

- **Exceptional organizational, problem-solving and decision-making skills, with the ability to evaluate complex information and make informed decisions.**:

- **Outstanding communication skills, both verbal and written, with the ability to effectively interact with diverse stakeholders.**:

- **High level of attention to detail, organization skills and ability to prioritize tasks.**:

- **Proficient computer skills, including experience with claims management software and MS Office Suite.**:

- **Knowledge of industry regulations and compliance requirements.**:

- **High degree of emotional intelligence and empathy**:
**How you will succeed**:
**How we take care of our Employees**:
**By joining Millennium Insurance, you will belong to a passionate and purpose-driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to be Great Place to Work Certified for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include**:

- **Earned Time-Off and Vacation Program**:

- **Group Retirement Savings Plan with employer match**:

- **Hybrid work options available**:

- **Fitness center subsidy**:

- **Education Assistance**:

- **Health, Dental and Insured Benefit offerings**:

- **Health and Lifestyle spending account**:

- **Employee discount programs**:
**About Millennium Insurance**:
**Millennium Insurance is a locally owned and operated property and casualty insurance company based in Sherwood Park, AB. We pride ourselves on offering relevant and competitively priced insurance products, along with industry-leading customer service. Our business lines include personal automobile, personal property, home warranty, commercial property, and commercial liability insurance. Millennium Insurance is part of the Wheaton Group of Companies.**:
**Interested in applying?**:
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