![SSENSE](https://media.trabajo.org/img/noimg.jpg)
Fulfillment Centre
3 weeks ago
Company Description
Group Atallah
SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.
SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.
**Job Description**:
**RESPONSIBILITIES**
**Customer Experience Process Improvements - 20%**
- Foster and instill a culture of continuous improvement in all areas of customer experience through Customer Experience, Personal Shopping, Retail, Loyalty, Studio and Return to Vendor teams
- Lead and analyze data to implement scalable processes, procedures and systems to drive operational effectiveness delivering a best in class customer and client experience
- Maintain and continuously improve the knowledge of the team through concise and relevant training and development enabled by robust standard operating procedures
- Assist with client issues for a resolution and win-win solutions that enhance customer experiences
**Operations - 50%**
- Implement internal processes and collect data hourly to update operations metrics to monitor and attain key performance indicators (KPIs)
- Ensure operational budget and group payroll budgets are maintained and adhered to, to maximize service levels, quality, and workflow at all times, including labour planning and consideration of seasonal requirements
- Oversee the adherence to and control of departmental standard operating procedures (SOPs)
- Build strong relationships with all enablement functions; Real Estate, Asset Protection, Health & Safety, Training, HR and Technology by establishing the appropriate cadences and processes to drive employee productivity and quality of customer service
- Oversee the inventory management process for the department; ensure accurate and effective inventory control standards are adhered to unlock all quality outcomes
- Confirm and resolve issues with root cause analysis to identify performance gaps and corrective action
- Work with other Manager, Operations to ensure smooth transitions between shifts
- Work on ad-hoc projects as required, based on the needs of the business
- Oversee the consistent management of the department knowledge base through standard, concise and relevant documentation
- Develop and implement 5S culture to ensure a clean and safe environment
- Lead, promote, and assume responsibility for loss prevention across risk management, physical security, and inventory management
- Act as an on-site champion of our health and safety culture and manage compliance of health and safety, maintenance and company policies and protocols
**Leadership - 30%**
- Ensure the client services team members are equipped with the necessary knowledge and skill sets
- Motivate and engage the team in contributing to the achievement of business goals, as well as company’s vision and values
- Provide coaching, performance evaluation and mentorship to employees at multiple levels
- Recruit, train and develop the talent pipeline and build succession plans
- Build and develop best-in-class, client-centric teams. Continually evaluate the performance of each staff member, provide feedback to ensure results and address performance management issues in a timely manner
- Collaborate with Senior Leadership to gauge and monitor team engagement and implement solutions to create a transparent, collaborative and productive work environment
**Qualifications**:
- Bachelor’s degree in Supply chain, Operation Management, or a related field is preferred
- A minimum of 5 years of leadership experience in a high volume supply chain operation, high value fulfillment center, manufacturing plant or retail environment
- Proven experience establishing trusting relationships in a multi-channel environment
- Ability to lift heavy boxes (15kg)
- Excellent verbal and written communication skills in both French and English
- Flexible working schedule including weekends, day, evenings, nights, and overtime
- Experience with drafting, documenting, and implementing new procedures
- Knowledge of flow control and equipment operations
- Advanced knowledge of Microsoft Office Suite and Warehouse Management Systems
- Exposure to Lean Six Sigma and ISO systems, an asset
**SKILLS**
- Excellent interpersonal and communication skills
- Detail oriented and well-organized
- Critical thinking and ability to turn data into insightful interpretations
- Strong time management and planning skills
- Agility and efficiency in decision-making
-
Fulfillment Center Trainer
4 weeks ago
Saint-Laurent, Canada SSENSE Full timeCompany Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...
-
Fulfillment Center Trainer
1 week ago
Saint-Laurent, Canada SSENSE Full timeCompany Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...
-
Fulfillment Center Trainer
2 weeks ago
Bas-Saint-Laurent, Canada SSENSE Full timeCompany DescriptionSSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.SSENSE has garnered critical acclaim as both an e-commerce engine...
-
E-commerce Support
3 weeks ago
Saint-Lambert, Canada Thread and Maple Inc. Full time**Company description** We are Thread & Maple, a Canadian company specializing in unique knitting and crafts tools and accessories, based in St-Lambert, QC. We are a women-owned small, but rapidly growing business, primarily selling our products online directly to customers and wholesale to 50+ yarn & crafts shops in North America, Europe and Australia. Our...
-
Warehouse Worker
4 weeks ago
Saint-Laurent, Canada I-MED Pharma Inc. Full timeSummary The Warehouse Worker plays a vital role in maintaining the smooth operation of a warehouse by ensuring inventory accuracy, efficient order fulfillment, and adherence to safety standards. This position requires a combination of physical agility, attention to detail, and teamwork to contribute to the overall success of the distribution centre. Job...
-
Insurance Advisor, Home and Auto
3 weeks ago
Saint-Hyacinthe, Canada Royal Bank of Canada Full time**Job Summary** **Help serve millions of Canadians in a meaningful role that also helps you balance work and life.** A hybrid role at RBC Insurance Advice Centre gives you the best of both worlds—the flexibility you need for your life and the fulfillment you seek in your work. **What is the opportunity?** **RBC Insurance is offering a Sponsorship...
-
Technicienne ou technicien de travaux pratiques
2 weeks ago
Mont-Saint-Hilaire, Quebec, Canada Centre de services scolaire des Patriotes Full timeCome work with us at ÉCOLE SECONDAIRE OZIAS-LEDUC!Joining the Centre de services scolaire des Patriotes means joining a workplace that is constantly evolving and values innovation.With our wide territory and diverse schools, you will have access to an environment that suits you and projects that match your aspirations.Within our interdisciplinary teams, you...
-
Customer Service Representative
2 weeks ago
Bas-Saint-Laurent, Canada Grainger Canada Full time**La version française suit****About Grainger**:Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger...
-
Community Social Development Worker
2 weeks ago
Saint-Esprit, Canada Le Centre de Guérison Waseskun Full timeWorking as part of a dynamic committed team in a healing center that has been active for 35 years, the community social development worker would have the following areas of responsibility: The areas of responsibility include the following: To promote the services offered by Waseskun through newsletters, internal events & activities with external resources...
-
Community Social Development Worker
2 weeks ago
Saint-Esprit, Canada Le Centre de Guérison Waseskun Full timeWorking as part of a dynamic committed team in a healing center that has been active for 35 years, the community social development worker would have the following areas of responsibility: The areas of responsibility include the following: To promote the services offered by Waseskun through newsletters, internal events & activities with external resources...
-
Community Social Development Worker
2 weeks ago
Saint-Alphonse-Rodriguez, Canada Le Centre de Guérison Waseskun Full timeWorking as part of a dynamic committed team in a healing center that has been active for 35 years, the community social development worker would have the following areas of responsibility: The areas of responsibility include the following: To promote the services offered by Waseskun through newsletters, internal events & activities with external resources...
-
Community Social Development Worker
2 weeks ago
Saint-Alphonse-Rodriguez, Canada Le Centre de Guérison Waseskun Full timeWorking as part of a dynamic committed team in a healing center that has been active for 35 years, the community social development worker would have the following areas of responsibility:The areas of responsibility include the following: To promote the services offered by Waseskun through newsletters, internal events & activities with external resources...
-
Community Social Development Worker
2 weeks ago
Saint-Alphonse-Rodriguez, Canada Le Centre de Guérison Waseskun Full timeWorking as part of a dynamic committed team in a healing center that has been active for 35 years, the community social development worker would have the following areas of responsibility: The areas of responsibility include the following: To promote the services offered by Waseskun through newsletters, internal events & activities with external resources...
-
Community Social Development Worker
2 weeks ago
Lanaudière-Nord (Saint-Esprit), Canada Le Centre de Guérison Waseskun Full timeWorking as part of a dynamic committed team in a healing center that has been active for 35 years, the community social development worker would have the following areas of responsibility: The areas of responsibility include the following: To promote the services offered by Waseskun through newsletters, internal events & activities with external resources...
-
Community Social Development Worker
2 weeks ago
Lanaudière-Nord (Saint-Esprit), Canada Le Centre de Guérison Waseskun Full timeWorking as part of a dynamic committed team in a healing center that has been active for 35 years, the community social development worker would have the following areas of responsibility:The areas of responsibility include the following:To promote the services offered by Waseskun through newsletters, internal events & activities with external resources...
-
Warehouse Operative/forklift Driver
2 weeks ago
Saint-Hubert, Canada Eco Dépôt Céramique Full timeWe are a tile company in St-Hubert - we have been around since the 1970s and have worked hard to create a collaborative and fun work environment. Our main focus is customer satisfation **Responsabilités**: - Effectuer diverses tâches d'entrepôt, notamment la réception, le déballage et l'organisation des stocks entrants et charger les voitures des...
-
Warehouse Operative/forklift Driver
2 weeks ago
Saint-Hubert, Canada Eco Dépôt Céramique Full timeWe are a tile company in St-Hubert - we have been around since the 1970s and have worked hard to create a collaborative and fun work environment. Our main focus is customer satisfation **Responsabilités**: - Effectuer diverses tâches d'entrepôt, notamment la réception, le déballage et l'organisation des stocks entrants et charger les voitures des...
-
Community Social Development Worker
2 weeks ago
Saint-Alphonse-Rodriguez, Quebec, J0K, D'Autray, Canada Le Centre de Guérison Waseskun Full timeWorking as part of a dynamic committed team in a healing center that has been active for 35 years, the community social development worker would have the following areas of responsibility: The areas of responsibility include the following: To promote the services offered by Waseskun through newsletters, internal events & activities with external resources...
-
Personal Banker
2 weeks ago
Saint-leonard, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
General Administrator Coordinator
2 weeks ago
Saint John, New Brunswick, Canada Shannex Incorporated Full timeOur communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better LivingTM. We are searching for a Regional Administrative Coordinator to join our Parkland in the Valley/Parkland Saint John team based in Saint John/Quispamsis, New Brunswick. You will be surrounded...