Fulfilment Center Trainer

Company Description

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

**Job Description**:
**Responsibilities**

**Training (85%)**
- Host a variety of training sessions such as but not limited to onboarding, reinforce technical training to the Fulfillment Center employees, etc.
- Execute all technical training for Associates and Coordinators in the FC, and foster a strong commitment to a culture of operational excellence, quality obsession and lean thinking.
- Execute and maintain the training materials as needed including but not limited to, such as but not limited to reports, work instructions, job aids and training documents required to enhance employee learning.
- Support and collaborate on the development of an ambitious cross-training program by partnering with our People and Fulfillment Centre leadership team.
- Maintain rosters of training progress, assessments and examinations, as well as certification records, in compliance with organization-wide training policies and procedures.
- Monitor and maintain all annual compliance training requirements.
- Support ad-hoc learning, training, and development projects as needed
- Keep up-to-date with best practices and current market trends

**Program Development (15%)**
- Foster a culture of continuous improvement and customer focus in all areas and instill the principles of this culture.
- Work with Managers and peers on the implementation of continuous improvement strategies.
- Support the development of dynamic training programs and supportive learning tools, including, but not limited to, the use of data and analytics to measure and maintain consistent, focused and successful training and development of our Associates by all training resources.
- Participate in change management plans to support the Operation team in transitioning to new standardised processes to build and develop best-in-class client services

**Qualifications**:

- Bachelor’s degree in a relevant field or equivalent Facilitation certification
- 3+ years relevant facilitating training experience
- Strong written and verbal communication skills in both English and French, with the ability to detail processes in a simple and concise manner making information easy to understand and engaging at all levels.
- Proven experience teaching a variety of tasks in supply chain logistics, operations, or education.Must have a strong ability to create, organize and execute a plan with a collaborative and creative approach.
- Flexible working schedule, including weekends, day, evenings, nights, and overtime (mandatory requirement).
- Knowledge of warehouse equipment and warehouse operating systems is desirable.

**Skills**
- Professionalism, attention to detail, and the ability to effectively multi-task
- Facilitation skills; ability to deliver one-on-one and group training sessions
- Creative, out-of-the-box thinker with excellent problem-solving abilities
- Ability to work in a fast-paced environment, dealing with change and shifting requirements
- Detail-oriented; with solid organizational skills
- Ability to develop strong working relationships