Spa Manager

3 months ago

Niagara Falls, Canada Westridge HR Full time

Are you a service-focused leader with a passion for promoting health, wellness and beauty?

Your Workplace:
>>>>> a European-themed spa

Your Job Focus:
>>>>> inspiring a team of talented spa professionals to provide clientele with aesthetic and therapeutic experiences/products that elevate their quality of life and assist them in discovering and showing the world their best version of themselves

About the property:
Located in Niagara Falls, Ontario, this incredible European-inspired spa is Niagara's best kept secret Nestled within a well-known hospitality-focused property that houses a 20,000 sq ft conference centre, well-appointed accommodation facilities, on-site dining, and an indoor waterpark facility, this spa offers local and visiting clientele eight private treatment rooms to choose from in addition to a retail boutique of quality spa products.

Position summary:
The Spa Manager oversees the daily operations of the onsite spa; providing strategic leadership to a team of professionals on a daily basis to ensure that client expectations and revenue targets are not only met, but exceeded.

Compensation and benefits package:
**Salary**:
$65K - $70K
Bonus Program:
Quarterly bonus potential
Company Benefits Program (employer paid premiums):
Extended Health, Dental, Life Insurance, AD&D Insurance
Property Discounts
Spa Account:
Including an annual allotment of treatments and products
Meal Account:
Including in-house meals

In this role you will:
Provide daily leadership and direction to a team of ten spa service professionals.
Ensure that spa revenue opportunities are maximized by developing and implementing business and marketing strategies that focus on optimizing service and product portfolios so as to increase client acquisition and retention.
Manage daily operations of the spa, ensuring internal policies and procedures are adhered to and applicable legislative/Public Health regulations are complied with.
Develop and adjust work schedules to optimize labour costs while ensuring client demands are met.
Drive spa services and related product sales by motivating team members to upsell and secure repeat client visits and referrals.
Identify and act on promotional opportunities including establishing a spa marketing calendar and building mutually beneficial business relationships with internal and external partners.
Work cooperatively and collaboratively with all members of the leadership team.
Provide assistance and support to spa service team members as required.

Post-secondary education in a relevant field.
Demonstrated passion for health, wellness, and beauty.
Esthetician experience an asset.
Relevant sales and marketing acumen and experience.
3-5 years' experience managing a team of direct reports.
Proficiency with Microsoft Office Suite.
Exceptional communication, interpersonal, and team-building skills.
Ability to prioritize, multi-task, and problem-solve using a calm and involving approach.
Ability to work a flexible schedule that includes evenings and weekends.

Application procedure:
Westridge HR Professionals, along with our client, are equal opportunity employers committed to building a diverse workforce. We believe in fostering an inclusive, equitable, and accessible environment that brings people together to realize their full potential. We are committed to compliance with all applicable legislation including providing accommodation for applicants with disabilities. Please advise us at any point during the recruitment and selection process if you require accommodation. %3306596% %%management%%

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