Spa Receptionist

6 months ago

Niagara Falls, Canada Americana Conference Resort and Spa Full time

**Position Summary**: To provide uncompromised attention to our guests and clients through facial and body treatments at Senses Spa and Boutique.

**Primary Responsibilities**:

- Answers Spa front desk phone and books appointments for all treatments and services.
- Provides accurate and timely information in a professional and friendly manner.
- Greets guests upon arrival ensuring they are treated in a professional and courteous manner.
- Checks out locker room keys to guests and escorts guests to sanctuary or treatment room.
- Ensures confirmation calls of all appointments are done two (2) days prior to scheduled appointment.
- Processes sales transactions and ensures that all transactions and payments are posted and entered accurately; maintains and balances cash drawer on a daily basis.
- Responds to guest needs immediately and maintains excellent communication with Spa team.
- Handles guest concerns with tact, diplomacy, and good judgment. At times requests the assistance from the Spa Manager.
- Performs daily opening and closing procedures.
- Ensures the Spa is clean and tidy at all times.
- Follows and promotes all safety and fire regulations and procedures.
- Professionally represents the Resort at all times by maintaining a clean, business appearance by way of uniform, neat appearance and excellent hygiene.
- All other duties as assigned by Spa Manager / Supervisor.

**Professional Qualifications**:

- High School Diploma
- Aesthetics Diploma.

**Personal Qualities**:

- Must be highly organized.
- Must possess excellent diplomacy skills.
- Must have excellent communication skills, interpersonal skills and team-building skills.
- Must be self-motivated and have excellent time management skills.
- Ability to work safety in a fast-paced environment.
- Honest and trustworthy.

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount

**Job Types**: Full-time, Part-time, Permanent

Pay: From $16.55 per hour

Day range:

- Holidays
- Monday to Friday
- Weekends as needed

Shift:

- 8 hour shift
- Day shift

Work Location: In person

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