Intermediate Accident Benefits Advisor

1 week ago

Markham, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. We’re looking for Intermediate Healthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims.

Are you a customer focused individual looking to take the next step in their career?

Come join our team

What you’ll do:
- Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines- To appropriately handle accident benefits claims according to individual authority, knowledge and expertise.- Acquire investigative reports, independent medical examination where appropriate, statements from insured's/witnesses and other specialists as required- Educate customers and providers of any new auto reform changes- Ensure all aspects of the claim process are handled optimally and within company guidelines- Assist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiations- Ensure service levels and quality standards are met by approved specialists- Educate our insureds about Premiere Healthcare network- Attend and actively participate in training and file clinic sessions

What you’ll bring:
- College Diploma/ Associate Degree or similar experience- 1 - 3 years of Accident Benefits insurance claims handling experience- Post-secondary Education (College Diploma or Bachelor Degree) in related field.- CIP or working towards CIP is required for licensing- Excellent customer services skills- Excellent communication skills- Ability to learn and adapt to a fast paced environment- Good organization skills- Ability to adapt and work within various computer programs, databases and software

What you’ll get- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Outstanding Career Development opportunities.- We’ll support your professional development education.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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