Accident Benefits Team Manager

2 months ago

Markham, Canada TD Bank Full time

**Work Location**:
Markham, Ontario, Canada

**Hours**:
35

**Line of Business**:
TD Insurance

**Pay Details**:
$74,500 - $111,700 CAD

**Oversee the activities of claims professionals to ensure they provide a legendary customer and employee experience. Identify root cause of clients' complaints and implement corrective actions.**:
**KEY ACCOUNTABILITIES**:
**CUSTOMER**:

- **Communicate productivity objectives to analysts and contribute to the achievement of business objectives by meeting or exceeding individual and team goals**:

- **Meet or exceed the needs of the customer by managing client calls and resolves complaints balancing the needs of the client and those of the organization**:

- **Participate in the identification of clients’ complaints root causes and implement corrective actions**:

- **Implement corrective actions based on CEI results**:

- **Ensure accurate and timely reserving of claims**:

- **Approve payments and verify analysts’ files**:

- **Ensure necessary due diligence to support the accuracy of all insurance claims**:
**SHAREHOLDER**:

- **Support the development and implementation of claims strategies to achieve business objectives and goals**:

- **Plan and execute business activities, review and communicate results, and adjust tactics accordingly**:

- **Ensure necessary due diligence to support the accuracy of all customer transactions / activities**:

- **Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary**:

- **Participate in networking activities and maintain liaison with industry and local insurance market for being aware of and bringing industry’s leading trends into the Company**:

- **Pro-actively work collaboratively with internal and external partners to ensure a legendary customer experience in all interactions**:

- **Ensure employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct**:
**EMPLOYEE / TEAM**:

- **Responsible for management of the overall team providing both leadership and guidance**:

- **Set targets and objectives for the team, and deliver results**:

- **Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered**:

- **Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees**:

- **Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner**:

- **Manage employees in compliance with all human resources policies, procedures and guidelines of conduct**:

- **Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes**:

- **Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives**:

- **Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives**:

- **Act as a brand ambassador for your business area/function and the bank, both internally and/or externally**:
**BREADTH & DEPTH**:

- **Lead a team of claims professionals with moderate authority, handling moderately complex claims in their area of focus and specialization, where activities involve multiple step transactions, multiple systems and jurisdictions and moderate complexity and risk**:

- **Require intermediate process management knowledge and the risk profile for team processes supported**:

- **Act as a team escalation contact for issues raised**:

- **Decision making authority and ambiguity of issues managed are generally limited to complex issues or exceptions**:

- **Time horizon is generally medium to long term, upto a year**:

- **Industry accreditation and training generally required**:

- **Typically reports into Manager, Claims/ Senior Manager, Claims**:
**EXPERIENCE & EDUCATION**:

- **Undergraduate degree**:

- **5+ years relevant experience **:**Who We Are**:
**As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.**

**TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.**

**As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.**

**Our Total Rewards Package**
**Our Total Rewards package reflects the investments we make in our co

  • Accident Benefits Paralegal

    3 months ago

    Markham, Canada JurisLexPro PC Full time

    **Accident Benefits Paralegal** JurisLexPro PC Markham, ON **Job details** Job type **Qualifications** - Experience: - paralegal, 3 years (required) **Full Job Description** **Benefits**: - Flexible working hours and location Payment: - Commission pays **Experience**: - paralegal: 3 years (required) **Responsibilities**: - Conduct legal...

  • Accident Benefits Leader

    7 months ago

    Markham, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. Does this sound like something you are interested in? Read on! What you'll do: - The core function of this role is to lead a team of accident benefits claim adjusters.- This position works...

  • Accident Benefits Leader

    2 months ago

    Markham, Canada Aviva Full time

    Internal Job Description / Advert - Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.- Does this sound like something you are interested in? Read on!- What you'll do:- The core function of this role is to lead a team of accident benefits...

  • Intermediate Accident Benefits Advisor

    7 months ago

    Markham, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. We’re looking for Intermediate Healthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims. Are you...

  • Accident Benefits Adjuster

    6 hours ago

    Markham, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP Accident Benefits Adjuster - FT/Permanent (Markham, ON) Overview ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support...

  • Claim Advisor, Accident Benefits Mig

    7 months ago

    Markham, Canada Allstate Canada Full time

    **Who is Allstate**: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive,...

  • Senior Claims Specialist

    3 weeks ago

    Markham, Ontario, Canada Chubb Ltd. Full time

    At Chubb Ltd., we are committed to delivering exceptional service to our clients.We are seeking a highly skilled Senior Claims Specialist - Accident and Health to join our team.The successful candidate will be responsible for:Key Responsibilities:Adjudicating all lines of Combined products related to Accident and Health claims.Reviewing and approving,...

  • Benefits Manager

    6 days ago

    Markham, Canada Extendicare Canada Full time

    **Benefits & Pension Administration Manager** *** Reporting to the Director, HR Operations - HR Shared Services, the Manager, Benefits & Pension Administration will manage a team of HR Benefit Coordinators who are responsible for the accurate and timely processing of benefits/pension to employees and business stakeholders in a unionized environment. The...

  • Payroll Assistant Manager

    7 months ago

    Markham, Canada TEAM Group Full time

    **About Us** TEAM Group was founded in 1982, with headquarters in Markham, Ontario, we offer industrial cleaning, facility maintenance, and shutdown services to thousands of clients throughout North America, Europe, and Asia. Some of the industries we service include automotive, manufacturing and healthcare. We take on dirty jobs and commit to working with...

  • Benefits Manager

    7 months ago

    Markham, Canada Advanced Micro Devices, Inc Full time

    Overview: **WHAT YOU DO AT AMD CHANGES EVERYTHING** We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded....

  • Benefits Offering Manager

    6 months ago

    Markham, Canada IBM Full time

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Dz Driver/heavy Labourer

    6 months ago

    Markham, Canada TEAM Group Full time

    **About Us** TEAM Group was founded in 1982, with headquarters in Markham, Ontario. We offer industrial cleaning, facility maintenance, and shutdown services to thousands of clients throughout North America, Europe, and Asia. Some of the industries we service include automotive, manufacturing and healthcare. We take on dirty jobs and commit to working with...

  • Project Manager

    7 months ago

    Markham, Canada Diverse team Full time

    Location: Preference is for the person to be in CAN. Ideally, close enough in Toronto greater area where they could come into the MKM office 1-2 times a week. **KEY RESPONSIBILITIES**: **Work closely with engineering managers, software developers, and validation teams to drive project planning, setup, and execution of multiple dynamic software development...

  • Deck Supervisor/team Leader

    7 months ago

    Markham, Canada wd swim Full time

    **About us** WD SWIM is a small business in Markham, ON L3P 3P2. We are professional, agile, and our goal is to Let students learning swim with fun. Our work environment includes: - Growth opportunities We are hiring TALENTED, ENERGETIC, ENGAGING TEAM LEADERS/DECK SUPERVISORS FOR MARKHAM, ON **Responsibilities**: - Supervises our team who provide swim...

  • Production Team Worker

    6 days ago

    Markham, Canada Team Prime Recruitment Full time

    We are looking for career seekers to join our client's production team **(ASSEMBLY) at CONCORD, ONTARIO.** **_CANDIDATE TO BE PHYSICALLY PRESENT IN CANADA._** Team members work in a factory environment where they are constantly being challenged to use their knowledge and skills in the production of HVAC equipment. You will learn to read blueprint...

  • Benefits Pension Administration Manager

    4 days ago

    Markham, Canada Extendicare Canada Full time

    **Benefits & Pension Administration Manager** *** Reporting to the Director, HR Operations - HR Shared Services, the Manager, Benefits & Pension Administration will manage a team of HR Benefit Coordinators who are responsible for the accurate and timely processing of benefits/pension to employees and business stakeholders in a unionized environment. The...

  • Deck Supervisor/team Leader

    1 month ago

    Markham, Canada wd swim Full time

    WHY JOIN WD SWIM SCHOOL? Making a meaningful difference in the lives of children is what drives us. Watching our swimmers gain confidence, self-esteem and life-changing skills make every day great! We look for dynamic individuals who share this passion. If you want to have fun and improve the lives of children in and out of the pool, join our team - you...

  • Deck Supervisor/team Leader

    7 months ago

    Markham, Canada wd swim Full time

    WHY JOIN WD SWIM SCHOOL? Making a meaningful difference in the lives of children is what drives us. Watching our swimmers gain confidence, self-esteem and life-changing skills make every day great! We look for dynamic individuals who share this passion. If you want to have fun and improve the lives of children in and out of the pool, join our team - you...

  • Benefits & Pension Administration Manager

    4 days ago

    Markham, Canada ParaMed Home Health Care Full time

    **Benefits & Pension Administration Manager** Reporting to the Director, HR Operations - HR Shared Services, the Manager, Benefits & Pension Administration will manage a team of HR Benefit Coordinators who are responsible for the accurate and timely processing of benefits/pension to employees and business stakeholders in a unionized environment. The Manager...

  • Deck Supervisor/team Leader

    7 months ago

    Markham, Canada wd swim Full time

    WHY JOIN WD SWIM SCHOOL? Making a meaningful difference in the lives of children is what drives us. Watching our swimmers gain confidence, self-esteem and life-changing skills make every day great! We look for dynamic individuals who share this passion. If you want to have fun and improve the lives of children in and out of the pool, join our team - you...