Contract Delivery Care Coordinator
4 months ago
CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join CBI Health and find where your better begins.
**About this opportunity**
The Contract Delivery Care Coordinator, reporting directly to their Team Lead, will work closely and collaboratively with referral sources, clinics and other stakeholders as required to manage referrals through an effective and efficient process that results in appropriate access to care. This role is remote within Canada. The Care Coordinator is accountable for providing a high quality of customer service that exceeds the standards and expectations of CBI Health and stakeholders and will be accountable for optimal referral management.
**This is an 18-month temporary contract**
**Take an inside look at what you’ll do each day**
**Effective Referral Coordination and Data Entry 60%**
- Reviews funder case documentation for completeness of the referral information; identify missing information; request missing information from the funder; monitor and follow-up on missing medical information prior to Assessment (for select assessments).
- Screens for any potential Conflict of Interest in referrals received.
- Accurately schedules assessments and treatments, and confirm clients, when appropriate, in scheduling system within targeted timelines and in accordance with SLAs.
- Uploads referral and medical information and completes client profile in Central Office, ClinicMaster, ensuring accurate data entry.
- Completes files and follow up with referral source for any missing information.
- Conduct yourself with integrity and in alignment to Best Practice and CBI policy including Privacy policy.
- Collaborates with Team Lead to resolve gaps in execution and identify opportunities for improvements to team, program and/or service.
**Provide exemplary customer service 30%**
- Communicates with clients and funders in a timely fashion regarding scheduling and information management.
- Utilizes effective customer service strategies to answer phones, take messages and provide follow up in a timely manner.
- Maintains knowledge of privacy, confidentiality, and code of conduct policies.
- Develops relationships with referral sources to become a trusted advisor, actively building on comprehensive knowledge and understanding of referral source needs.
- Facilitates navigation of service offerings with referral sources and clinical teams to ensure referrals are booked appropriately.
**General Administration 10%**
- Work to meet or exceed funder referral requirements regarding process management and operational efficiency.
- Communicate to Team Lead any barriers in achieving KPIs.
**What you need to be successful**
- 2+ years previous experience in a customer service role.
- A track record of successful experience in client experience in a multi-site booking.
- High level of attention to detail and an organized approach to general administration.
- Able to combine a commitment to organizational and operational efficiency with innate desire to help others
- Able to work well in a team environment, handle multiple assignments and meet deadlines.
- Able to adapt to changing priorities as circumstances and information change frequently.
**What CBI Health offers you**
- Continuous learning and skills development, including management opportunities
- Training and mentoring from a national network of experts
- Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
**About Us**
For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.
CBI Health is proud to be recognized by Deloitte as one of **Canada’s Best Managed Companies** for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.
-
Contract Lead
6 months ago
Edmonton, Canada Covenant Care Full timeContract Lead Permanent Full Time - Corporate - Integrated Services Hybrid Position **About the Organization**: Is contributing to a mission driven organization important to you? Do you prefer to be a part of an organization that takes its mission as the basis for all decision making? The mission of Covenant Care and Covenant Living is to “continue the...
-
Contract Lead
6 months ago
Edmonton, Canada Covenant Care Full timeContract Lead Permanent Full Time - Corporate - Integrated Services Hybrid Position **About the Organization**: Is contributing to a mission driven organization important to you? Do you prefer to be a part of an organization that takes its mission as the basis for all decision making? The mission of Covenant Care and Covenant Living is to “continue the...
-
Contract Delivery Care Coordinator
4 months ago
Edmonton, Canada CBI Health Full timeCBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to...
-
Contract Lead Perm Ft
6 months ago
Edmonton, Canada Covenant Care Full time**About the Organization**: Is contributing to a mission driven organization important to you? Do you prefer to be a part of an organization that takes its mission as the basis for all decision making? The mission of Covenant Care and Covenant Living is to “continue the healing ministry of Jesus by serving with compassion, upholding the sacredness of life...
-
Finance Coordinator
7 months ago
Edmonton, Canada Alta Care Resources Full timeThe Finance Coordinator is responsible for the accounting and financial functions of the Agency. Additionally, the Finance Coordinator is responsible for maintain electronic and paper master file of all Agency forms and documents, Procurement, Infrastructure, and IT. The Finance Coordinator is accountable to the Finance Supervisor. **Major Job...
-
Finance Coordinator
6 months ago
Edmonton, Canada Alta Care Resources Full timeThe Finance Coordinator is responsible for the accounting and financial functions of the Agency. Additionally, the Finance Coordinator is responsible for maintain electronic and paper master file of all Agency forms and documents, Procurement, Infrastructure, and IT. The Finance Coordinator is accountable to the Director of Finance. **Major Job...
-
Proactive Care Coordination Assistant
3 months ago
Edmonton, Canada Edmonton Southside Primary Care Network Full time**Edmonton Southside Primary Care Network - Proactive Care Coordination Assistant** The Edmonton Southside Primary Care Network was the first PCN in Alberta. Over the past 17 years, the ESPCN has grown to become the largest PCN in Edmonton and consists of a team of health care professionals who are passionate about creating healthier communities. Each...
-
Delivery Coordinator
6 months ago
Edmonton, Canada Source Office Furniture & Systems Ltd. Full timeWe make offices work better. We do this with expert, highly personalized service. With showrooms across Canada, we make it easy for our customers to experience our wide range of products. Our expansive warehouse network carries the largest in-stock inventory in the country, so our customers can get what they need, fast. Whether their office is large, small,...
-
Automotive Delivery Coordinator
6 months ago
Edmonton, Canada Big West Ford Full time**Join Our Team: Automotive Delivery Coordinator Wanted!** Are you passionate about cars and excel in logistics? We are seeking a dynamic and detail-oriented Automotive Delivery Coordinator to become the newest member of our fast-paced dealership team! **What You Will Do**: - Coordinate and oversee the seamless delivery of new and pre-owned vehicles to...
-
Automotive Delivery Coordinator
6 months ago
Edmonton, Canada Big West Ford Full time**Join Our Team: Automotive Delivery Coordinator Wanted!** Are you passionate about cars and excel in logistics? We are seeking a dynamic and detail-oriented Automotive Delivery Coordinator to become the newest member of our fast-paced dealership team! **What You Will Do**: - Coordinate and oversee the seamless delivery of new and pre-owned vehicles to...
-
Contract Sales Project Coordinator
6 months ago
Edmonton, Canada Trail Appliances Ltd. Full time**Why Trail?** **The Perks** Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including: - Health & dental benefits - Personal care days - Statutory holidays off - Employee & family assistance program - Staff incentives and rewards - Employee discounts **The Role** We are seeking a dedicated and...
-
Budget and Contract Coordinator
2 months ago
Edmonton, Canada Government of Alberta Full time**Job Information** Job Requisition ID: 62184 Ministry: Environment and Protected Areas Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Competition Closing Date: October 29, 2024 Classification: Administrative Support 6 (016ASA) **Salary**: $2,073.50 to $2,549.41 bi-weekly...
-
Delivery Drivers with Own Vehicle
6 months ago
Edmonton, Canada Trusty Transit Delivery Express Full timeOverview: We are seeking Owner Operator Drivers to join our team. As an Owner Operator Driver, you will be responsible for transporting goods and materials in a safe and timely manner. This position offers independence and the opportunity to be your own boss while working in a dynamic environment. **Responsibilities**: - Transport goods and materials to...
-
Delivery Driver
2 months ago
Edmonton, Canada Delivery Tech Inc Full timeDescription Delivery Tech Inc. Position: 1-Full time 5 Ton Driver with Deck Experience **Scope of work**: - Drive 5-ton box truck - **Must have experience** with power tailgates and pallet jacks is required - Deck Trailer experience is required. - Must be able to report to Delivery Tech yard in Acheson, Alberta. - Must have a smart phone, be somewhat...
-
Delivery Driver
3 months ago
Edmonton, Canada Delivery Tech Inc Full timeDescription Delivery Tech Inc. Position: 2-Full time 5 Ton Driver with Deck Experience **Scope of work**: - Drive 5-ton box truck - **Must have experience** with power tailgate and pallet jacks. - Deck Trailer experience is required. - Must be able to report to Delivery Tech yard in Acheson, Alberta. - Must have a smart phone, be somewhat tech savvy,...
-
Delivery Driver
3 weeks ago
Edmonton, Canada Delivery Tech Inc Full timeDescription Delivery Tech Inc. Position: 1-Full time 5 Ton Driver with Deck Experience **Scope of work**: - Drive 5-ton box truck - **Must have experience** with power tailgates and pallet jacks is required - Deck Trailer experience is required. - Must be able to report to Delivery Tech yard in Acheson, Alberta. - Must have a smart phone, be somewhat...
-
Delivery Driver
7 months ago
Edmonton, Canada Delivery Tech Inc Full timeDescription Delivery Tech Inc. Position: 2-Full time 5 Ton Driver with Deck Experience **Scope of work**: - Drive 5-ton box truck - **Must have experience** with power tailgate and pallet jacks. - Deck Trailer experience is required. - Must be able to report to Delivery Tech yard in Acheson, Alberta. - Must have a smart phone, be somewhat tech savvy,...
-
Scheduling Coordinator
3 months ago
Edmonton, Canada CBI Home Health Full time**Scheduling Coordinator - Six Month Contract - Edmonton, AB** CBI Home Health is Canada's leading community-based healthcare provider, delivering both rehabilitation and home health services. Our integrated, interdisciplinary network delivers physical and mental health services in clinic, home and facility settings or remotely through virtual care /...
-
Facilities and Safety Coordinator, Contract
6 months ago
Edmonton, Canada George Spady Society Full time**George Spady Society** The George Spady Society is recognized as a leader in the development and delivery of effective services for the care, treatment, and support of individuals with substance-related disorders and dual diagnoses. People who come to us find dignity, hope and healing as they set a new path towards health and well-being. George Spady...
-
Care Coordinator
6 months ago
Edmonton, Canada Lifemark Health Group Full time**Care Coordinator - Lifemark Health Group** The **Care Coordinator **is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional...