IT Support Representative
2 weeks ago
**Job Overview**:
**Responsibilities**:
- Troubleshoot and resolve hardware and software issues.
- Assist clients with the installation, configuration, and maintenance of IT systems.
- Document and track support requests using a ticketing system.
- Escalate complex issues to higher-level support or specialized teams when necessary.
- Educate clients on best practices for using IT systems and software.
- Maintain up-to-date knowledge of company products and services.
- Assist in the development of support documentation and FAQs.
- Provide input on improvements to support processes and procedures.
**Qualifications**:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 1-3 years of experience in an IT support or help desk role.
- Strong knowledge of Windows and Mac operating systems.
- Experience with troubleshooting hardware, software, and network issues.
- Excellent communication and customer service skills.
- Strong problem-solving and analytical abilities.
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