Customer Success Representative

2 weeks ago

Toronto, Canada Ginger Desk Full time

**Ginger Desk** is disrupting the healthcare industry, one task at a time. Ginger Desk is a fast-scaling company, offering Virtual Assistant services to allied healthcare practitioners. In a short period of time, Ginger Desk has quickly become known as the most trusted VA service for health professionals in North America.

We are woman-driven and woman-led. Join our fast-growing team of professionals who value integrity, diversity, and wellness. Ginger Desk's entire team works and plays remotely.

*_Please note: Start Date is_ **_December 4th, 2023_**

**Customer Support Representative Job Description**

Are you a highly motivated and ambitious individual with a passion for driving business growth? Do you possess exceptional communication skills and a natural talent for building strong relationships? If so, we have an exciting opportunity for you to join our team as a **Customer Support Representative** at Ginger Desk

**Reports to**: CEO and Founder

**Minimum Hours**: 40 hours/week

**Customer Success Representative Responsibilities**:

- Schedule and conduct engaging product demos and presentations for potential clients.
- Collaborate closely with the sales and marketing teams to strategize and execute effective lead generation campaigns.
- Build and maintain a robust pipeline of opportunities and track progress using CRM software (Hubspot).
- Communicate effectively with prospects, addressing their inquiries and providing relevant information.
- Develop a deep understanding of our products/services and industry to articulate value propositions convincingly.
- Attend industry events and trade shows to represent the company and establish valuable connections.
- Conduct thorough market research to identify potential clients and industry trends.
- Collaborate with the sales team to transition qualified leads into the sales funnel.
- Proactively reach out to prospects to introduce our company's products/services and understand their needs and pain points.

**Customer Support Rep Requirements**:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum 1 year proven experience as a Customer Support Rep, Client Success, Business Development Representative, Sales Development Representative, or similar role.

**Skills/Attributes Required**:

- Excellent verbal and written communication skills with a confident and persuasive demeanor.
- Goal-oriented mindset with a track record of meeting and exceeding targets.
- Familiarity with Hubspot and sales tools for lead tracking and pipeline management.
- Exceptional organizational skills and attention to detail.
- A self-starter with the ability to work independently and as part of a team.
- Prior experience in the Allied Healthcare industry is a plus.
- A positive attitude and a passion for continuous learning and professional growth.

**Organizational Responsibilities**:

- Reflecting and interpreting Ginger Desk’s Vision, Mission, and Core Values in their own work with enthusiasm and commitment.
- Acting in accordance with relevant legislation and company Policies, Standards, and Procedures.
- Proposing changes within Ginger Desk that would improve service within the company.
- Developing and maintaining respectful, cooperative working relationships to contribute to the integrated, seamless delivery of Ginger Agency services to health practitioners across Canada.
- Problem-solving upcoming issues or challenges that arise.
- Ensuring accuracy, confidentiality, and safekeeping of Ginger Desk records and materials.

Ginger Desk is a diverse, inclusive, and equitable workplace where all employees, community members, practitioners, patients, and clients, whatever their gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or disability, feel valued, respected, safe, and welcome. We are committed to a nondiscriminatory approach. We welcome applicants from diverse backgrounds and with diverse abilities.

**Location**: Remote role in Canada only

Are you curious about Ginger Desk life? Take a peek at this link

**Job Type**: Full-time, Permanent

**Salary**: $35,000.00-$80,000.00 per year

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