Technical Support Specialist
2 weeks ago
**About us**
Kingdom House Christian Centre is a small church in Brampton, ON, founded by Rob & Tania Meikle in 2006. Kingdom House has been committed to serving God, the church membership, the local community, its employees, teams and volunteers in a manner that transforms and changes all those impacted by its activities. We are professional, agile, and innovative, and our goal is to To impact and transform lives through relevant worship, prayer and the Word of God. To love, serve and affect change in our community with a global reach. To unite all people from all backgrounds under the Lordship of Jesus Christ.
Our work environment includes the following:
- Modern office setting
**Duties and Responsibilities**
- Identify and escalate priority incidents or requests in a timely manner
- Responsible for handling issues through to resolution as well as follow up communication with the end user.
- Provide exceptional client care to employees and vendor for issues or requests logged.
- Support mobile devices/tablets including set up, maintenance and troubleshooting
- Overall end user hardware and or software installations, additions, changes, configuration, testing, maintenance, monitoring, and troubleshooting.
- System/Application account creation/deletion/change/general maintenance.
- Organize daily workload and efficiently manage requests and issues logged
- Liaise with others IT members on technical issues, and be responsible for related follow-up and providing timely updates on assigned tasks.
- Documenting Standard Operating Procedure (SOP) and performing updates, configuration changes of systems
- Installing, supporting and managing desktops as well as analyzing logs and identifying root cause issues with systems
- Support the roll out of new digital technologies
- Performs other duties or projects as assigned.
**Job Types**: Full-time, Part-time, Internship / Co-op
Contract length: 8 weeks
Part-time hours: 35 per week
**Salary**: $15.50-$16.50 per hour
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Brampton, ON L6X 2M1: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have strong verbal, interpersonal, written and communication skills?
**Education**:
- Bachelor's Degree (required)
**Experience**:
- Technical Knowledge of Windows 10, iOS, and Android (required)
- Technical and Functional knowledge of CompTIA A+ (required)
- Knowledge of networking technologies and terminologies (required)
- Functional knowledge of Google Workspace and/or office 365 (required)
- Technical knowledge of printing devices (required)
- Knowledge in Asset Management/Inventory (required)
Work Location: In person
Expected start date: 2023-05-22
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