Technical Support Specialist Ii

2 weeks ago

Brampton, Canada William Osler Health System Full time

Company Description

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today

**Job Description**:
The Technician Support Specialist II is a customer service focused position that requires an individual to work independently as well as part of a team. As a member of the Information Services (IS) Service Desk and Desktop Support team, the Technical Support Specialist II operates and maintains client computing equipment (e.g. PCs, laptops, printers, multi-function devices) and services for Osler and ensures end-user satisfaction by responding to requests for technical services in a timely and efficient manner. Working within a multi-site organization, this role is part of a team providing service to the organization on a 24 hours a day/seven days a week schedule which includes statutory holidays and on-call duties as required.

Accountabilities:

- Recording, categorizing and logging requests for service using a central ticket management solution
- Leveraging available tools (SCCM, RDP, knowledge base and other sources of documentation) to resolve incidents and requests in an efficient and effective manner via telephone or in person
- Deploy/install PCs, laptops, printers
- Provide IS move support for clients
- Transferring and escalating incidents, requests and problems to second/third level support resources and following up with ticket owners to ensure resolution in a timely manner
- Provisioning, changing and de-provisioning user accounts in accordance with corporate policies and procedures
- Actively looking for opportunities to improve levels of service recognizing the needs and expectations of our customers
- Providing knowledge transfer and mentoring other team members when required
- Other duties as assigned

**Qualifications**:

- University degree or college diploma in a computer related field or equivalent work experience
- ITIL Foundations certification preferred
- Microsoft certifications an asset
- Three or more years experience in providing customer support with a high level of professionalism
- Direct hospital or health care experience an asset
- Strong troubleshooting skills with focus on root cause analysis
- Experience with tools and technologies such as Microsoft SMS, remote support utilities, BES, Active Directory and Microsoft Exchange
- Experience with common ticket management solutions such as HEAT/ITSM/Remedy
- Strong verbal and written communication; must be able to communicate with individuals with all levels of technical and non-technical skills
- Must be willing to spend time necessary to achieve and maintain high level of technical proficiency
- Good triaging and multi-tasking skills
- Must work well under pressure and be able to respond quickly to shifting priorities
- Works well independently and as part of a team
- Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration
- Must provide own transportation to service all Osler sites as required

Additional Information

Application deadline: August 17, 2023

LI-LM1

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

  • Technical Support Specialist

    2 weeks ago

    Brampton, Canada Brandt Full time

    Brandt is currently seeking a Technical Support Specialist for our Brampton Positioning Technology location. This position is responsible for product support, training, product development, and testing. Additionally, the Technical Support Specialist will assist in developing innovative strategies and applications to assist our sales team and clients realize...

  • Technical Support Specialist

    2 weeks ago

    Brampton, Canada Brandt Full time

    Brandt is currently seeking a Technical Support Specialist for our Brampton Positioning Technology location. This position is responsible for product support, training, product development, and testing. Additionally, the Technical Support Specialist will assist in developing innovative strategies and applications to assist our sales team and clients realize...

  • Technical Support Specialist

    2 weeks ago

    Brampton, Canada Brandt Full time

    Brandt is currently seeking a Technical Support Specialist for our Brampton Positioning Technology location. This position is responsible for product support, training, product development, and testing. Additionally, the Technical Support Specialist will assist in developing innovative strategies and applications to assist our sales team and clients realize...

  • Technical Support Specialist

    6 days ago

    Brampton, ON, Canada Brandt Full time

    Brandt is currently seeking a Technical Support Specialist for our Brampton Positioning Technology location. This position is responsible for product support, training, product development, and testing. Additionally, the Technical Support Specialist will assist in developing innovative strategies and applications to assist our sales team and clients...

  • Technical Support Specialist

    1 month ago

    Brampton, Canada Clarke North America Inc. Full time

    **IMMEDIATE OPENING** Clarke North America Inc. is currently looking for an experienced **Technical Support Specialist **to join our dynamic and results driven team at our Brampton, Ontario location. - More specifically, your responsibilities will include: _ - Support of Active Directory (AD) and iSeries / AS400 account management. - Provide support to the...

  • Quality Assurance Specialist II

    4 days ago

    Brampton, Ontario, Canada Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Brampton distribution center is looking for a new Quality Assurance Specialist II to join our Contract Logistics team. Your Role The Quality Assurance Specialist II will assume responsibility for the ongoing support and...

  • Quality Assurance Specialist II

    3 days ago

    Brampton, Canada Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Brampton distribution center is looking for a new Quality Assurance Specialist II to join our Contract Logistics team. Your Role The Quality Assurance Specialist II will assume responsibility for the ongoing support and...

  • Quality Assurance Specialist II

    1 day ago

    Brampton, Canada Kuehne + Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Brampton distribution center is looking for a new Quality Assurance Specialist II to join our Contract Logistics team. Your Role The Quality Assurance Specialist II will assume responsibility for the ongoing support and...

  • Quality Assurance Specialist II

    6 days ago

    Brampton, Canada Kuehne+Nagel Full time

    JOB DESCRIPTION Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Brampton distribution center is looking for a new Quality Assurance Specialist II to join our Contract Logistics team. Your Role The Quality Assurance Specialist II will assume responsibility for the ongoing...

  • Technical Support Agent

    22 hours ago

    Brampton, Canada Survalent Full time

    Technical Support Agent (Hybrid)BramptonIf you’re passionate about delivering top-notch customer service and are looking to expand your technical skills, then we have the right opportunity for you! Survalent is software company that provides advanced distribution systems to the utility and energy industry. We are looking for a Technical Support Agent...

  • Quality Assurance Specialist II FL-QQ

    4 days ago

    Brampton, ON, Canada Kuehne + Nagel AS Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Brampton distribution center is looking for a new Quality Assurance Specialist II to join our Contract Logistics team. Your Role The Quality Assurance Specialist II will assume responsibility for the ongoing support and...

  • Technical Specialist

    1 month ago

    Brampton, Canada Rogers Communications Full time

    At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable...

  • IT Support Specialist

    1 day ago

    Brampton, Ontario, Canada Charger Logistics Inc Full time

    Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics has transformed into a world-class transport provider and continues to grow.Charger Logistics invests time and support into its employees to provide them with the room to...

  • Technical Sales Specialist

    1 month ago

    Brampton, Canada U V CONN INC. Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Urban area **Tasks**: - Promote sales to existing clients - Identify and solicit potential clients - Assess client's needs and resources and recommend the appropriate goods or services - Develop...

  • Technical Sales Specialist

    3 weeks ago

    Brampton, Canada EightSix Network Inc Full time

    Position Title: Technical Sales SpecialistWork Location: Brampton, ONCompensation60-80k base salary + discretionary bonusBenefits after 3 monthsRRSP match programResponsibilitiesMaintain existing and develop new relationships with contractors, developers and the design communityImplement strategies for further development of sales with existing and potential...

  • Technical Sales Specialist

    19 hours ago

    Brampton, Canada RBH Access Technologies Inc. Full time

    Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years **Tasks**: - Promote sales to existing clients - Assess client's needs and resources to recommend the appropriate goods or services - Deliver sales presentations - Conduct sales transactions - Use sales forecasting...

  • Technical Sales Specialist

    1 month ago

    Brampton, Canada MP Trade House Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 32 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Tasks**: - Promote sales to existing clients - Identify and solicit potential clients - Assess client's needs and resources and...

  • Print Support Specialist

    2 days ago

    Brampton, Ontario, Canada Ricoh Americas Corporation Full time

    Print Support SpecialistThe Print Support Specialist will assist with the delivery of Ricoh Managed Document Services which includes managing business document output devices (printers and fax machines) at customer locations onsite and remotely with a focus on optimization and user satisfaction while minimizing costs. The Print Support Specialist is...

  • Technical Sales Specialist

    6 days ago

    Brampton, Canada Shri Balaji Inc. Full time

    Education: - Expérience: **Education**: - College/CEGEP **Tasks**: - Estimate costs of installing equipment - Prepare sales or other contracts - Promote sales to existing clients - Identify and solicit potential clients - Assess client's needs and resources to recommend the appropriate goods or services - Develop reports and proposals to illustrate...

  • technical sales specialist

    1 day ago

    Brampton, Canada RBH Access Technologies Inc. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 yearsTasksPromote sales to existing clientsAssess client's needs and resources to recommend the appropriate goods or servicesDeliver sales presentationsConduct sales transactionsUse sales forecasting softwareConsult...