Learning Solutions Specialist

3 weeks ago


Brampton, Canada Home and Community Care Support Services Full time

**Job Description**:
**_
CARE AND BE CARED FOR - THIS IS YOUR HOME_**:
Are you a learning solutions specialist with expertise in planning, delivering and evaluating learning solutions? Are you looking to make a difference in your community? You’re looking in the right place.

**We are currently looking for a Regular Full-time Learning Solutions Specialist**

What will you do?

As an essential member of the Home and Community Care department, reporting to the Manager, Home and Community Care, the Learning Solutions Specialist (LSS) is responsible for providing learning solutions that drives performance excellence for Home and Community Care Support Services Central West. The LSS will plan, design, deliver and evaluate learning solutions, facilitate formal training for new and existing employees, support new hires to successfully onboard (including performance coaching and support post training) and conduct on-going performance audits to proactively identify learning needs and solutions. The learning component will include learning and education needs pertaining to organization systems for Patient Care, including The Art of Case Management, the RAI- assessment tools, policies, procedures, programs such as customer service, orientation, case management services and other related organization’s systems, programs and tools related to Home and Community Care. Specifically, the LSS:
**Delivers Learning Solutions**
- Assesses Patient Care employee’s clinical and technical learning needs through both formal and informal mechanisms
- Partners with patient care leaders and employees to understand learning needs and recommend viable solutions
- Assesses, plans, delivers, and evaluates all learning sessions, workshops and presentations to ensure the delivery is aligned with identified learning objectives
- Creates supporting learning materials (job aides, guides etc.)
- Designs curriculum in accordance with adult learning principles and relevant to the needs our employees
- Identifies and recommends non-formal learning solutions
- Maintains existing curriculum for accuracy and relevancy
- Modifies learning based on learner feedback and current best practice learning models
- Tailors and supports educational program for individuals returning to work and transferring internally
- Coordinates and facilitates RAI competency training and annual testing
- Facilitates new hire onboarding
- Assists with projects, new initiatives, questionnaires and measurement tools as they relate to the education and learning initiatives
- Assists with the communication of organizational initiatives that enhance quality practice and contributes information and educational initiatives to internal communication publications when necessary
- Establishes linkages with other HCCSSs to facilitate joint educational initiatives
- Participates in Corporate Educational Planning
- Supports any required learning stemming from new programs and initiatives
- Champions the use of all available learning solutions including classroom, e-learning, self-directed and other non-formal learning interventions

**Performance Support**
- Supports managers with employee’s on-going learning and performance success through mentoring, program design, and learning solutions
- Support the preceptorship program with selection and activities to meet learning needs
- Conducts audits of RAI and CHRIS and provides feedback and coaching to Home and Community Care employees
- Coaches and/or mentors new managers during their onboarding process
- Contributes to the monitoring of new hire performance 30 days post training and offers mentoring and learning support
- Coaches and/or mentors employees (unionized and non-unionized) through formal and informal mentoring programs
- Partners with receiving managers and team leads so that they can successfully support new hires during their probationary period

**Relationship Management**
- Ensures effective and professional communications with all internal/external contacts
- Establishes positive relationships with key stakeholders, internal and external to the HCCSS
- Ensures appropriate communication with appropriate manager
- Develops and maintains collaborative relationships at all levels of the organization in order to build trust and confidence in the services provided

What must you have?
- Regulated Health Professional
- Three (3) to five (5) years’ experience in delivering learning solutions, facilitation and/or design in a patient centric environment
- Previous experience facilitating the learning of technical learning programs, ideally within a health care environment
- Proven excellent presentation and group facilitation skills
- Demonstrated focus on providing innovative solutions to meet the needs of our learners
- Practical knowledge of Long Term Care Act, Substitute Decisions Act, Placement Regulations and Health Care Consent Act
- Good knowledge of community resources (e.g. services and programs)
- Strong understa



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