Technical Support Specialist

1 month ago


Brampton, Canada miAlert a division of Live Sentinel Full time

As a Technical Support Specialist at miALERT you will be responsible for resolving Tier 2 technical support issues in an efficient and highly professional manner. You will be working with internal and external business partners to support and deploy our proprietary life-safety solutions as part of a small, highly supportive team.

**Position Details**:

- Full-time
- Permanent position

**Key tasks within this role include, but are not limited to**:

- Resolve technical issues accurately and efficiently
- Documenting troubleshooting procedures
- Interfacing with our business partners on ongoing issues, with a strong focus on clear, professional communication and managing client expectations
- Occasional on-site work
- Different makes and models of routers and how to troubleshoot routing issues
- Core networking skills including subnetting, IP routing and DNS
- Operating and troubleshooting in a Linux environment
- Virtualization and container management

Relevant qualifications will be considered, including, but not limited to, Cisco, Red Hat, Microsoft, and CompTIA.

1+ years of experience in a technical support role, call center or customer service environment is preferred.

Submit your cover letter and resume in confidence for review.

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekends as needed

**Experience**:

- technical support: 1 year (preferred)

Ability to Commute:

- Brampton, ON (required)

Work Location: In person



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