Alumni & Gift Services Coordinator

1 month ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: 13

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The University Advancement division plays a leading role in strengthening awareness of and support for the University’s mission and goals by leading alumni relations and fundraising efforts across campus and beyond. All departments within the Division build enduring alumni and public trust through understanding and support for Western University in a coordinated campus-wide effort that results in the engagement and funding needed to make an impact. There are 3 departments within the Division - Departments of Development, Alumni Relations and Advancement Operations.

The Advancement Operations department is a partner in the University Advancement division in the areas of constituent database and technology services, prospect management and pipeline, prospect research, data analytics and data storytelling, gift and pledge management, records and document management, and financial reconciliation and reporting. In addition, we provide support to the annual planning process as well as budget management, human resources, employee engagement and facilities support for University Advancement.

**Responsibilities**:
The Alumni and Gift Services Coordinator is responsible for supporting the planning, implementation and evaluation of the alumni and gift services program, which is integral to the stewardship and relationship management of donors. The role will ensure that donor gifts are acknowledged in a timely manner, and that a donor-centric approach is upheld during all interactions, to enhance the donor experience and enable alumni and other constituents to connect and engage with the University. The Alumni and Gift Services Coordinator will research best practices at other Universities and provide recommendations for enhancements to business processes and assist with the collection of comparative data for the purposes of program evaluation, benchmarking and goal setting. The role will also process sensitive information and perform a variety of tasks in accordance with a broad set of policies and procedures, while maintaining confidentiality and the highest regard for the value and integrity of donor records.

**Qualifications**:

- Education:
- Undergraduate Degree
- Experience:
- 2 years’ experience in a fundraising or donor relations role
- Experience processing financial data and providing customer service
- Experience in a higher education or other not-for-profit environment is preferred
- Knowledge, Skills & Abilities:
- Knowledge of general office procedures
- Knowledge of Generally Accepted Accounting Principles (GAAP)
- Familiarity with best practices in donor records maintenance
- Communication skills with the ability to converse with, write reports for, and liaise with individuals at all levels of the organization
- Verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
- Ability to work in a manner that models best practices in confidentiality standards
- Self-driven, critical thinker who is highly skilled at anticipating and resolving stakeholder relation issues
- Decision making skills to provide solutions that are consistent with available facts, constraints and probable consequences
- Detail-oriented with an ability to function and process information with high levels of accuracy, and to make decisions in validating large data sets
- Commitment to ongoing professional development with a desire to take on new challenges
- A well-defined sense of diplomacy, including solid negotiation and conflict resolution skills
- Ability to multi-task and maintain an organized and effective personal work environment
- Advanced computer skills in Microsoft Excel, in spreadsheet design and database management; PeopleSoft (Contributor Relations, Higher Education and Financials), BBCRM and Luminate preferred
- Ability to create a positive impression while interacting with others and responding to inquiries, by telephone, in person or electronically
- Ability to use judgment and quickly acquire the knowledge necessary to assess and prioritize demands
- Proven ability and natural inclination to develop relationships by interacting with people in a professional, respectful and diplomatic manner
- Familiarity with policies and procedures for gift acceptance and recording, as well as applicable regulations (e.g. C

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