Office Administrator
7 days ago
Office Administrator
**Location**:Head Office
**Reports to**:Jakub Zielinski
**Travel required**:No
**Position Type**:Full-time
**Job code**:007
**Why Custom Cubes?**
Custom Cubes is a dynamic, innovative, and customer-centric workplace. We are passionate about creating customized building solutions for our customers and are just as passionate about ensuring our employees are safe and thriving at work. When you choose Custom Cubes, you are choosing flexibility, work-life balance, and a great team environment.
Reporting directly to Jakub Zielinski, Office Administrator will be responsible for coordinating general daily logistics of the office, managing incoming customer calls and requests, and providing an excellent customer service experience. Office Administrators have strong customer service, and exceptional organization and communication skills. They are passionate about creating systems for doing their work and following best practices, to ensure consistency in our customer service and procedures. As the first point of contact for general inquiries, Office Administrators represent Custom Cube’s brand with pride.
Health and Safety are every employee’s responsibility. All employees are required to follow Custom Cubes’ safety standards and carry out all tasks with a safety-focused attitude and behaviors.
**Responsibilities**:
**Office**:
- Answers phone inquiries and greet walk-ins, directs customers to other team members if needed
- Maintains a positive, professional, and customer-centric attitude at all times
- Prepares estimates; costing and pricing for Management
- Uses system and software provided to effectively manage customer/project pipelines until the operations team takes over
- Facilitates operational needs of the customer (i.e., soliciting approvals, coordinating initial payment, following up with operational team and customer to ensure the project is moving forward, etc.)
- Builds and promotes strong, long-lasting customer relationships by adopting a customer-centric approach
- Coordinates daily operations of the office
- Ensures office is stocked with necessary supplies by completing general supply orders
- Provides recommendations on the customer experience, where appropriate
- Seeks to regularly gain knowledge and understanding of products and projects to best serve customers
- Packages and prepares items for shipment receives and puts away general deliveries to the office, confirming the accuracy of shipments
- Responds to general inquiries from team members, including those on company policies
- Assists with general administrative duties, contributing to the overall operation of the office
**Logistics**:
- Facilitates and Coordinated with our Freight Partners for all Inbound/Outbound Shipments
- Processes incoming container/unit inventory - receives and records in our ERP system
- Tracks communicate and coordinate with suppliers on any damaged pr repaired units, including shipping logistics
- Manages rental containers/units in BC, prepares and arranges movement and invoicing
- Other related duties as required
**Qualifications**:
- Experience working in an administrative/customer service role, or a strong interest in customer service
- Is organized and detail-oriented in their work
- Fast and accurate data entry skills
- Ability to stay calm with conflicting demands and heightened customer interactions
- Strong oral and written communication skills including active listening
- Team-oriented attitude
- Learning and growth mindset; willing to undergo training if necessary
- Proficiency with Microsoft Office
- Keen interest in technology solutions and a strong aptitude for learning new software
- Experience using Customer Relationship Management (CRM/ERP) software is considered an asset
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