Service Coordinator

3 weeks ago

West Kelowna, Canada Inland Truck & Equipment Full time

**DRIVE YOUR CAREER WITH INLAND**

Inland Truck & Equipment is an Industry-leader in the heavy-duty truck & equipment sales, service and parts marketplace and truck leasing business. As a rapidly growing company with over 1400 employees across 35 branches in North America, Inland offers exciting employment opportunities that can help you drive your future

This position is located at our sales and service dealership in Kelowna, BC.

**THE OPPORTUNITY**

The Service Coordinator will be responsible performing a wide variety of clerical duties such as answering calls on a multi-line telephone system, receiving and assisting customers, and compiling and maintaining accounts payable and payroll records. This position is also responsible for selling and scheduling needed service work in the service department and performing the administrative duties for the Joint Health & Safety Committee on a part-time basis.

**YOUR RESPONSIBILITIES**

**Receptionist Duties**
- Answers calls on multi-line telephone system.
- Greets visitors and directs them.
- Distributes incoming mail and faxes.
- Receives customer payments in person or over the phone.

**Accounts Payable Duties**
- Matches packing slips and purchase orders to invoices.
- Codes invoices and sends to the appropriate manager for approval.
- Answers all vendor inquiries
- Prepares monthly close, runs reports and obtains approval signatures from management.
- Reconciles vendor statements with accounts payable ledger and follows up on outstanding items.

**Payroll/Benefits Duties**
- Acts as main contact for corporate payroll and benefits department and communicates information to branch managers and employees.
- Distributes pre-hire packets, new hire packets and benefits packets to employees and forwards completed forms to corporate payroll.
- Collects payroll information from managers and submits to corporate payroll for processing.
- Processes time cards for Admin staff (in some branches).

**Service Advisor Duties**:

- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Writes up customer's vehicle/equipment problems accurately and clearly on repair order.
- Provides a complete and accurate written cost estimate for labour and parts.
- Obtains customer's signature on repair order; provides customer with a copy.
- Establishes customer's method of payment. Obtains credit approval, if necessary.
- Reviews repair orders for purchase order, mileage, coding, etc. to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate or as instructed.

**Safety**:

- Prepares the agenda for upcoming safety meetings (20 mins).
- Attends safety meetings and records meeting minutes in a standardized format (1 hr). Note: In the event of a major event such as a workplace injury, meeting time would increase.
- Gives the New Worker Orientation form to new employee’s manager

**WHAT WE LOOK FOR**
- One year certificate from college or business school preferred
- 2 to 4 years’ of related experience in fast paced environment
- Working knowledge of MS Office programs, especially MS Excel
- Basic accounting/bookkeeping knowledge as it relates to Accounts Payable and Payroll
- Good knowledge and display of telephone etiquette
- Good organizational skills
- Accurate keyboarding skills with good speed
- Excellent customer relations skills
- Able to work independently with mínimal day-to-day supervision
- Ability to work in a collaborative team environment

**CANADA BENEFITS PACKAGE**

Our employees receive a generous benefits package including:

- Extended Medical (including Vision)
- Dental
- Prescription benefits
- RRSP with employer matching program
- Long Term and Short Term Disability
- Life Insurance and Accidental Death and Dismemberment Insurance
- Paid Time Off
- On-going training opportunities

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