Service Coordinator

2 weeks ago

Kelowna, Canada Olympic International Sales Full time

**Description**:
Olympic Service, a division of Olympic International Sales, is rapidly growing, and we are seeking highly skilled and motivated individuals to join our Kelowna team We specialize in servicing and maintaining HVAC equipment, such as Daikin Comfort, Daikin Applied, Aermec, and various other products. We pride ourselves in being a top-tier HVAC solutions provider, promoting high-level customer service and industry-leading technological assistance.

**Olympic International Service**
143 1855 Kirschner Road
Kelowna, BC V1Y 4N7

**Role Overview**:
The Service Coordinator role is the primary point of contact for our employees and customers. As a central point of communication, the position requires strong organizational and communication skills, but also exceptional attention to detail. We are looking for someone with a positive, outgoing, and professional can-do attitude. The Service Coordinator performs a variety of administrative and clerical duties, coordinates a range of day-to-day business operations, and managerial services or office duties.

**Key Responsibilities**:

- Front line to customer calls and service inquiries
- Assign technicians to specific jobs and ensure that work is completed on schedule
- Stay in touch with technicians on the job, answering questions and solving problems including tracking parts, staying within service limits, and obtaining appropriate customer approval
- Following up with customers to meet their service resolution process
- Anticipate and plan for increases/decreases in service volumes, shifting resources in response to seasonal and other fluctuations
- Record and distribute information to appropriate departments, including site information, service issues, sales opportunities, and safety issues
- Office and warehouse coordination, management of shipments, inventory, and office supplies
- Maintenance of job and admin files, report formatting, work report management, and taking meeting minutes
- Managing fleet maintenance schedules
- Providing scheduling and logistic support for meetings, events, travel or field schedules, and reservation arrangements
- Additional responsibilities as assigned.

**Qualifications & Skills**:
Education, Licenses and/or Certification, Experience Required
- Minimum 2-3 years of administrative experience; experience in an HVAC environment is considered an asset
- Previous experience in dispatch and contract administration is considered an asset
- Strong MS Office skills, computer literacy
- Exceptional communication skills, both written and verbal
- Ability to work independently and/or in team under mínimal supervision
- Ability to own the role
- Proven ability to multitask, stay organized in a fast-paced dynamic environment, and follow through with deadlines
- Strong organizational, time management, and prioritization skills, including personal agility and attention to detail

**What You Can Expect from Us**:
At Olympic International, we prioritize your professional development, collaboration, and provide recognition for your contributions, creating a rewarding and energizing workplace. Your success is our success, and we look forward to supporting your career journey.

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Day shift

**Education**:

- DCS / DEC (required)

Work Location: In person

Expected start date: 2024-02-19

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