Business Services Coordinator

3 weeks ago

Kelowna BC, Canada Okanagan College Full time

OKANAGAN COLLEGE


Okanagan College transforms lives and communities. We are one ofCanada's leading colleges. We serve, lead and anticipate the social, economic and environmental needs of communities.
IT Services, Business Transformation Coordinator (Process)


IT Services


IT Business Transformation


Flexible Work Options:


Reporting to the Manager, Business Transformation, the Business Transformation Coordinator (Process) plays a pivotal role in enhancing organizational efficiency by analyzing and optimizing business processes across the organization. Collaborating with cross-functional teams, Business Transformation Coordinator (Process) will identify inefficiencies, streamline workflows, and implement improvements to drive operational excellence. This position contributes to the organization's success through expertise in process analysis, continuous improvement, and collaboration.
In addition to the general duties of the Business Transformation Coordinator (Process), this position has additional responsibilities in the development, planning, execution, and closure of projects utilizing best practices in project management methodology.
Four-year degree in Business Administration or a related field, or technical training in a related discipline or equivalent. A minimum of four years of related process improvement experience including experience with project management tools and techniques. Experience working in higher education is considered an asset.


Familiarity working in a technical environment and a general understanding of IT subject matter. Experience working in an academic environment would be an asset.


Process Analysis




Conduct thorough analyses of current business processes by utilizing analytical tools and methodologies to assess process performance and effectiveness.Collaborate with cross-functional teams including leadership to identify and assess opportunities for process improvement and transformation, to understand end-to-end processes and gather insights from diverse perspectives.
Establish and monitor key performance indicators (KPIs) to measure the success of process improvements.
Implement mechanisms for ongoing performance measurement and reporting.
Communicate process changes effectively to stakeholders while working closely with stakeholders to ensure seamless implementation of process changes.
Develop and execute change management plans to address potential resistance and foster a culture of continuous improvement.
Collaborate with departments and areas across the organization to explore and implement technology solutions that enhance and automate business processes.
Collaborate with IT teams to ensure seamless integration of technology solutions.
Develop and implement change management strategies to ensure successful adoption of new processes.
Create detailed documentation of processes, improvements, and changes for reference and training purposes.
General Business Area Support




Support change management initiatives by helping to communicate changes, manage stakeholder expectations, and facilitate the adoption of new processes and technologies.
Foster collaboration between the IT department and other business units to ensure that IT processes and systems effectively support the entire organization's needs.
Serve as a liaison between IT and other departments, translating technical requirements and ensuring that IT solutions are aligned with business needs.
Identify potential risks associated with process changes and develop mitigation strategies.
Ensure that process improvements comply with relevant laws, regulations, and organizational policies.
Analyze data from various sources to identify trends, measure performance, and support decision-making related to process improvements.
Prepare regular reports for management, providing insights into the effectiveness of processes and recommending areas for further improvement.
Demonstrated experience as a Business Process Analyst with a track record of successfully optimizing business processes.
Strong analytical and problem-solving skills with the ability to use data-driven insights for decision-making.
Skilled in managing multiple projects with knowledge of project management methodologies and tools, coupled with an understanding of IT systems and process automation technologies.
Strong capabilities in change management to smoothly implement new processes, along with leadership skills to influence and motivate team members without direct authority.
Highly adaptable to changing business needs and technology, with a strong focus on internal customer service and the ability to communicate technical concepts in user-friendly terms.
Support - Non-Regular Full-time


Monday - Friday 8:00-4:00 (negotiable)
Annual Salary/Hourly Rate:


$Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of candidates.

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