Service Coordinator

3 weeks ago

Kelowna BC, Canada Wiseworth Canada Industries Full time

As our Service Coordinator, you will interact with andand support our service teambasedin the Okanagan and Northern, BC region. You are responsible for proactively organizing and scheduling work for our mobile field service technicians, driving profitable service revenue, and building strong relationships with our valued customers.
Interested candidates must possess a strong technical aptitude, a positive team-focused attitude, professional customer service and communication skills, and the ability to work independently while providing consistent high-quality detailed work.
If you're a friendly, customer service-oriented person, who enjoys solving problems, and is willing to go the extra mile to ensure customer satisfaction; Performance bonus eligibility.
Extended medical, dental, and vision coverage.
~ Life and disability insurance.
~ Company matching pension plan.
~$Wiseworth Canada Industries Ltd. is a leading company in the air compressor industry, specializing in sales and services. As the largest provider in Western Canada, we are proud to be the master distributor for Ingersoll Rand compressed air products, parts, and services. At Wiseworth, we foster a culture of respect, integrity, and teamwork, which enables us to attract and retain top talent. We provide a positive workplace environment that encourages enthusiasm, innovation, and accountability among our employees. By prioritizing these values, we ensure that our customers receive the highest level of service and expertise in the air compressor industry.
Ingersoll Rand is a globally recognized brand known for its excellence in compressed air products and innovative solutions. Additionally, we have received the Consumer Choice Award for Business Excellence, securing the position of Top Air Compressor Service Provider for the 9th consecutive year. These achievements reflect our dedication to delivering exceptional products and services to our customers.

Ongoing training and development.
Communicating with customers via telephone,email, and face-to face.
Making proactive phone calls to schedule service work.
Utilizing computer software andbusiness systems to schedule work andcreate service work orders.
Reviewing service work orders and time sheets for accuracy prior to billing.
Organizing and picking service parts for scheduled work.
Shipping parts to customers.
Receiving incoming shipments from trucks and couriers.
Assisting withorganization and cleanliness of small shop/warehouse area.
Collaborating with service team and other internal departments to resolve customer issues in a timely manner.
Previous experience with service coordination/service dispatching is preferred.
Strong technical writing skills, with experience preparing technical sales quotations/proposals.
Ability to prioritize and multi-task, in a fast paced, frequently changing,high-volume environment,while providing consistent high-quality work.
Excellent time-management and organizational skills.
Comprehension of all technical information, equipment manuals, parts manuals, and maintenance schedules.
Tech savvy with proficiency with Microsoft Office computer applications including Excel, Word, Outlook, and associated business software.
Ability to work at a computer station while sitting at desk for extended periods of time on a daily basis.
Valid Driver’s License with no major traffic violations, suspensions, or DUI’s in previous 5 years.
This position is based out of our office located inKelowna, BC.
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