Operations Manager, Learning Technology Ecosystems

3 months ago

Vancouver, Canada UBC Sauder School of Business Full time

**Location**: UBC Vancouver Campus

**Job Category**:M&P - AAPS

**Job Profile**:AAPS Salaried - Information Systems and Technology, Level C

**Job Title**:Operations Manager, Learning Technology Ecosystems

**Compensation Range**:$6,747.50 - $9,701.42 CAD Monthly*

*The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

**Posting End Date**:October 13, 2024

**Note**: Applications will be accepted until 11:59 PM on the Posting End Date.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

**Job Summary**

UBC Sauder School of Business is one of the world’s leading business faculties. The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning, an outstanding faculty and unmatched global partnerships. A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational mission.

We acknowledge that UBC Sauder at the Vancouver Campus is situated within the traditional, ancestral and unceded territory of the Musqueam. We acknowledge that UBC Sauder at the UBC Robson Square is situated on the traditional territory of the Musqueam, Squamish and Tsleil-Waututh.

UBC Sauder’s Learning Services team supports faculty in the pursuit of teaching excellence with services and resources to facilitate the design, development and delivery of effective and engaging learning experiences in face-to-face, blended and online environments.

The Operations Manager, Learning Technology Ecosystems is responsible for the overall operational support and delivery of the critical learning technology ecosystem (LTE) that supports UBC Sauder's teaching and learning environment. The incumbent is also responsible for the effective communications, planning, and support for activities related to teaching excellence.

The Operations Manager is responsible for analyzing emerging trends in technology and learning ecosystem architecture, evaluating alternatives, completing feasibility studies, identifying customer-driven opportunities that can be incorporated into future strategic initiatives, and making strategic methodology and development recommendations. The Operations Manager provides leadership over the development and launch of digital projects and is a key point-of-contact for much of the school's internal communications.

**Organizational Status**
Reports to the Director, Learning Technologies. Manages a team and works closely with other members of the Learning Services team. Collaborates with the Center for Teaching and Learning Technology and UBC Sauder IT, UBC Sauder program offices and teaching faculty.

**Work Performed**
- Manages and is responsible for the day-to-day support of the UBC Sauder learning ecosystem across all platforms and programs.
- Provides leadership and guidance to the team utilizing a diverse set of tools and requests from faculty and program offices and is responsible for the UBC Sauder learning service catalogue both in leading subordinates and contributing directly when required.
- Develops and monitors key performance indicators from various sources (ServiceNow, LTE Analytics, stakeholders) regularly and prepares both informal and formal reports as required.
- Designs HTML and CSS based templates for use within LMS course and program modules.
- Assesses comprehensive needs with UBC Sauder Senior Associate Deans, senior leadership, faculty and employees; formulates objectives that include an evaluation of performance metrics and provides recommendations on priorities.
- Develops plans by conducting research, analysis and evaluation of new educational technology initiatives that support departmental, program and/or school objectives. Determines proper methodologies to implement for Learning Services and UBC Sauder.
- Serves as a project manager when required to oversee planning, execution and overall success of assigned projects.
- Makes decisions and recommendations on the use of the appropriate technology services and products and the purchase of software in relation to LTE.
- Coordinates, manages, develops, and publishes quick reference guides/job aids for specific and selected educational technologies for the training and reference by support r

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