Director, Product Management

5 months ago

Vancouver, Canada Lululemon Full time

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team
The Retail Technology Product Management team is a key part of the overall Global Digital, OMNI & Guest Support Team. This team will work to create a uniquely lululemon, truly differentiated and elevated guest and educator experience for our stores globally, working closely with partners in Technology, UX and Operations.

**a day in the life**: what you’ll do
- Define how the retail technology guest and educator experience ecosystem will align with the overall business / company strategy, what guest / educator / business problems need to be solved and what inputs are required
- Responsible for defining the product vision, strategy and a 12 - 24-month roadmap for the retail technology guest and educator experience that supports our global omni channel ecosystem; including but not limited to our global (retail) transacting capabilities, retail account and services, in-store digital, and key educator enabling technologies.
- Responsible for defining the business case, investment requirements & return on investment for products or teams within their portfolio
- Approve high-level requirements, acceptance criteria and KPI’s that push the product strategy forward and achieve key objectives for 10-12 product teams across the retail technology organization
- Approves prioritization & sequencing sessions for features/themes & defines prioritization frameworks for 10-12 product teams across the retail technology organization
- Reviews and approves direct report’s quarterly plans and ongoing intake and replanning and plays an active role in unblocking teams as needed
- Make data-informed decisions based on a sound understanding of organizational priorities, customer feedback, analytics, benchmarks, industry reporting and emerging trends
- Identify the need to adjust plans based on their portfolio and replan work based on their portfolio
- Approves business value impacts definition for initiatives and the success of features and enhancements that are delivered
- Manage both internal and external partnerships on programs from concept-to-delivery to ensure that products and roadmap priorities meet customer expectations and needs
- Manage and / or mentor team of 13-15 product managers (full time & contract) directly/indirectly, or as part of a larger organization, within a single or across multiple geographies
- Monitor & identify customer/stakeholder needs staying current on industry standards and trends and respond by adjusting user experience and product roadmaps
- Partner with central product management teams to define operating models and ways of working for the regional team
- Approves recommendations on impact to change and drives change management activities to ensure business continuity

qualifications
- 7+ years of leadership experience and ability to lead through direct reports (3-4), dotted line relationships and cross functional collaboration
- Collaboration across multiple disciplines (Retail, Research, User Experience, Engineering)
- Proven track record of delivering and deploying large and complex products in an agile environment
- Experience with retail and digital technologies, media, e-commerce, payments, employee enabling / facing capabilities
- Proven experience supporting the needs of guests and employee’s in a fast paced and dynamic Retail setting
- Strong core consulting skills (demonstrated track record of quality delivery, interpersonal and cross-functional relationship skills)
- Demonstrated experience in developing and delivering executive level presentations
- Ability to drive results independently, but thrives in collaborative environments
- Has a deep desire to learn and improve by seeking, accepting and acting on productive feedback
- Demonstrated leadership; mentorship, visionary, clarity of purpose, motivated, relentless execution
- Bachelors degree in related field AND several years experience in marketing/advertising/e-business required.
- Minimum BA / BS degree from a four-year accredited university (advanced degree preferred

must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
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