Remote Customer Support

3 weeks ago

Toronto, Canada DXC Technology Full time

Ce poste est moins lié à l'informatique et plus **spécifique à l'assurance-vie**. C'est l'occasion idéale de commencer votre carrière dans le secteur de l'assurance

Ce poste est à pourvoir à distance, n'importe où au Canada.

En tant que membre de l'équipe Licences et contrats, vous vous concentrerez principalement sur la mise en place des contrats des conseillers, la maintenance de la base de données des agents, les transferts et le parrainage des licences. Vous serez également responsable de fournir un niveau supérieur de service à la clientèle à nos clients, distributeurs et conseillers sur une base quotidienne.

Vous devrez:

- Veiller à ce que toutes les demandes d'accueil et de maintenance des agents soient examinées pour s'assurer qu'elles sont en ordre et traitées avec précision dans le respect des normes de service établies.
- Communiquer (par écrit et oralement) de manière efficace avec tous les clients.
- Maintenir des enregistrements précis basés sur les normes et les polices de l'entreprise dans le système de flux de travail.
- Documenter les problèmes et répondre aux demandes
- Produire un rapport hebdomadaire sur le flux de travail à l'intention de la direction du département
- Assurer la liaison avec les autres départements de l'entreprise
- Participer à la recommandation d'améliorations du service
- Aider les membres de l'équipe à traiter les dossiers en souffrance
- Traiter toute autre tâche nécessaire à l'équipe

**Ce que nous recherchons...**
- Connaissance approfondie de l'industrie de l'assurance vie et des canaux de distribution/conseils.
- 1 à 2 ans d'expérience en service à la clientèle
- Diplôme d'études collégiales ou universitaires
- Souci du détail et de la précision, capacité à effectuer plusieurs tâches à la fois
- Excellentes compétences en matière d'organisation et de gestion du temps
- Capacité à travailler dans un environnement à volume élevé
- Excellentes aptitudes à la communication verbale et écrite en anglais en français
- Capacité à travailler de manière autonome et en équipe
- Attitude positive, orientée vers le service à la clientèle et volonté d'offrir un service de qualité supérieure.
- Bonne connaissance de la suite de produits MS Office.

This role is less IT related and more **Life insurance specific**. It is the perfect opportunity to begin your career in the Insurance industry

This position is to work remotely from Nova Scotia or anywhere in Canada.

As a member of the Licensing & Contracting team, you will be primarily focused on advisor contract setups, agent database maintenance, transfers and license sponsorship. You will also be accountable for providing a superior level of customer service to our client, distributors and advisors on a daily basis.

You will:

- Ensure all agents onboarding and maintenance requests are reviewed for in good order requirements and are processed accurately within established service standards
- Communicate (written and verbal) effectively with all customers
- Maintain accurate records based on company standards and policies within the workflow system
- Document issues and respond to requests
- Produce weekly workflow report to department leadership
- Liaise with other departments within the company
- Participate in recommending improvements to service
- Assist team members with backlogs
- Process any other task as needed by the team.

**What we are looking for**
- Strong Knowledge of the life insurance industry and distribution/advisor channels
- 1-2 years of customer service experience
- College diploma or university graduate
- Strong attention to detail and accuracy with ability to multitask
- Excellent organizational and time-management skills
- Ability to thrive in a high-volume environment
- Excellent verbal and written English and French communication skills.
- Ability to work well, both independently and as part of a team
- Positive, customer service-oriented attitude with a commitment to offer superior service
- Good knowledge of MS Office product suite

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

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