Goodtherapy- Customer Support Associate

2 weeks ago

Toronto, Canada EverCommerce Full time

GoodTherapy, Customer Support Associate (Remote, CAN)

We are looking for a self-motivated Customer Support Associate to join our GoodTherapy team. GoodTherapy, an EverCommerce brand, connects therapists and people seeking therapy, as well as helping mental health professionals grow their practices. Our team is committed to educating the public about the benefits of therapy, reducing stigma, and connecting people.

Daily responsibilities will include interacting with our customer base of therapists and those seeking therapy, working with our marketing team on great product initiatives, and supporting our technology team with context and feedback on product improvements, changes, and other fun tasks. If you are inspired and passionate about making a huge impact in behavioral health and at a growing company, we would love to talk

**Responsibilities**:- Educate customers on how to fully utilize the platform- Foresee future challenges by assessing the unique needs of each client and their account- Promote and upsell other product offerings within the GoodTherapy platform- Assist the Support team with onboardings, support calls, and possibly other short-term projects when needed- Support the technology team with context and feedback on product improvements and changes

Skills and experience needed for success in this role:
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.- Speaking - Talking to others to convey information effectively.- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.- Persuasion - Persuading others to change their minds or behaviour.- Service Oriented - Actively looking for ways to help people.- Intermediate Excel skills- Strong attention to detail- Ability to multi-task in a fast-paced environment- Strong verbal and written communication skills- Highly motivated with the ability to work independently

Nice to Haves:
- Passion and/or interest in behavioural health- Background in practice management systems or other healthcare software solutions- Familiarity with EHR/EMR systems and patient services.

Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in Canada - if you’re close to one of our offices, you can work in-office, or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits & Perks:
- Flexibility to work where/how you want within your country of employment - in-office, remote, or hybrid- Robust wellness benefits, including an annual wellness stipend- Three weeks of vacation to start, a paid volunteer day of your choosing, plus two floating holidays to celebrate anything of significance to you- Employee Stock Purchase Program- Registered Retirement Savings Plan (RRSP) with a 4% company match- Continued investment in your professional development through Udemy

Compensation:

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience

  • Customer Support Associate

    6 days ago

    Old Toronto, Canada Abstract Management Group Full time

    The consumer comes first within the hospitality industry and that is no exception at Abstract Management Group. Our Customer Support Associates help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support Associate, you will be a part of creating and...

  • Customer Support Associate

    6 days ago

    Old Toronto, Canada Abstract Management Group Full time

    The consumer comes first within the hospitality industry and that is no exception at Abstract Management Group. Our Customer Support Associates help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support Associate, you will be a part of creating and...

  • Customer Support Associate

    7 days ago

    Toronto, ON, Canada Abstract Management Group Full time

    The consumer comes first within the hospitality industry and that is no exception at Abstract Management Group. Our Customer Support Associates help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support Associate, you will be a part of creating and...

  • Customer Support Associate

    6 days ago

    Old Toronto, Canada Abstract Management Group Full time

    The consumer comes first within the hospitality industry and that is no exception at Abstract Management Group. Our Customer Support Associates help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support Associate, you will be a part of creating and...

  • Customer Support Associate

    4 weeks ago

    Toronto, Canada Lone Wolf Technologies Full time

    **We’re here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one.** **With the diverse landscape of the real estate industry, we want diverse talent! We...

  • Customer Loyalty Associate

    2 weeks ago

    Toronto, Ontario, Canada Adecco Canada Full time

    Adecco is currently seeking a highly skilled and motivated Loyalty Retention Centre Associate to join our client's team in Toronto, ON. if you are looking for a rewarding career in the automotive finance industry with one of the industry's top leaders, this role might be for you.Bilingual French/English is a must have - professional level.Location: Toronto,...

  • Temporary Support Associate

    3 weeks ago

    Toronto, ON, Canada International Executive Service Corps Full time

    Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.” By empowering and...

  • Holiday Support Associate

    3 weeks ago

    Toronto, Canada Harry Rosen Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ - OWN YOUR STYLE AND YOUR FUTURE_ Harry Rosen has been officially recognized as one of Canada’s Best Managed Companies and among the top 10 Corporate Cultures in Canada. We have been specializing in...

  • Customer Support Representative

    2 weeks ago

    Toronto, Canada Vault Credit Corporation Full time

    **Customer Support Representative** Vault Home Credit Corporation DBA VaultPay is designed to ease the consumer financing transaction between our Partners and Homeowners. We offer customers total payment control with simple and easy financing options for Homeowners and their Home Improvement loans. We are looking for a motivated, customer-focused Customer...

  • Customer Support Representative

    4 weeks ago

    Toronto, ON, Canada Ontario Medical Association Full time

    Are you looking to join one of ? The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve. ...

  • Customer Experience Associate

    4 weeks ago

    Toronto, Canada Scotiabank Full time

    First Nations/Metis/Inuit – Customer Experience Associate Posted pursuant to Scotiabank’s Special Program under the Employment Equity Act and Canadian Human Rights Act. While you must be an Indigenous person in order to submit your resume, participation is completely voluntary. Please use the definition below to make sure you’re eligible and...

  • Sales Support Associate

    3 days ago

    Toronto, Canada Canada Life Assurance Company Full time

    **Job Description**: Provide excellence in sales support through the execution of sales business plans, activity management, sales reporting, data mining, meeting preparation, and event coordination. Coordinate with Business Service Associate to provide a seamless service experience to advisors firms and their operations team members. **What you will do** -...

  • Customer Connections Associate

    3 weeks ago

    Toronto, Canada TORONTO HYDRO Full time

    WORK ILLUSTRATION: Reporting to the Manager of Customer Connections Planning & Technical Analysis, the Customer Connections Associate is responsible for the day-to-day support of systems, processes and activities that drive the centralized intake for all customer-initiated connections projects. The incumbent will participate in departmental or divisional...

  • Customer Connections Associate

    3 weeks ago

    Toronto, Canada Toronto Hydro Full time

    WORK ILLUSTRATION:Reporting to the Manager of Customer Connections Planning & Technical Analysis, the Customer Connections Associate is responsible for the day-to-day support of systems, processes and activities that drive the centralized intake for all customer-initiated connections projects. The incumbent will participate in departmental or divisional...

  • Customer Connections Associate

    3 weeks ago

    Toronto, Ontario, Canada Toronto Hydro Corporation Full time

    WORK ILLUSTRATION:Reporting to the Manager of Customer Connections Planning & Technical Analysis, the Customer Connections Associate is responsible for the day-to-day support of systems, processes and activities that drive the centralized intake for all customer-initiated connections projects. The incumbent will participate in departmental or divisional...

  • OMNI Customer Fulfillment Associate

    1 week ago

    Toronto, Ontario, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Customer Support Representative

    4 weeks ago

    Old Toronto, Canada Ontario Medical Association Full time

    Are you looking to join one of Greater Toronto’s Top 2024 Employers?The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas,...

  • Customer Support Representative

    3 weeks ago

    Old Toronto, Canada Ontario Medical Association Full time

    Are you looking to join one of Greater Toronto’s Top 2024 Employers?The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas,...

  • Customer Support Representative

    3 weeks ago

    Old Toronto, Canada Ontario Medical Association Full time

    Are you looking to join one of Greater Toronto’s Top 2024 Employers?The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas,...

  • Customer Connections Associate

    3 weeks ago

    Toronto, Canada Toronto Hydro Corporation Full time

    WORK ILLUSTRATION: Reporting to the Manager of Customer Connections Planning & Technical Analysis, the Customer Connections Associate is responsible for the day-to-day support of systems, processes and activities that drive the centralized intake for all customer-initiated connections projects. The incumbent will participate in departmental or divisional...